Summary: The HRIS Coordinator provides proficient and advanced human resource information systems, reporting and administrative support to employees and the Employee Services and Human Resources teams. The primary focus of this position is the support and maintenance of the human resource management system (HRMS) in addition to other systems supported by the HRIS team. This position serves as a point of contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The HRIS Coordinator also supports HRMS upgrades, patches, testing and other projects as assigned.
Essential Duties and Responsibilities:
Systems & Processes
- Serves as a HR systems "Super User." Applies knowledge to maintain effective system utilization and accuracy
- Coordinates system related projects and process improvement: integration implementations, enhancements and upgrade activities HR processes, policies and practices that impact accuracy and efficiency
- Responsible for ensuring data integrity across HRIS systems via reporting, clear processes and system administration
- Enables system and data integrity via routine audit reporting and collaboration with team to implement needed process improvements
- Provide support for HRMS, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
- Develops and maintains up-to-date HRIS functional documentation, standard operating procedures, and system documentation. Develops and maintains user guides, FAQs, and training materials as needed.
- Assist in the review, testing and implementation of HRMS upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Maintain HRMS tables; Document process and results.
Administration, Reporting & Projects
- Write, maintain and support a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs.
- Help maintain data integrity in systems by running queries and analyzing data.
- Performs routine reporting and data management tasks essential to accurate reporting and analysis.
- Maintains internal databases and tables; develops custom reports to meet the requirements of company management and staff.
- Assists with the development and maintenance of content on the Human Resources web and Intranet pages.
- Maintains a working knowledge of benefits, human resources and payroll policies and processes.
- Understand the functionality of HRIS system reporting and how it integrates with Payroll systems and procedures
Employee Customer Services
- Supports day-to-day HRIS user requests and responds to help desk inquiries as assigned, and solicits feedback
- Reports trends and/or recurring issues and recommends solutions.
- Recommend process/customer service improvements, innovative solutions.
- Develops and implements end-user tools and training to meet needs and improve system utilization and service over time.
- Provides training to employees and managers on eTime and other self-service applications, including but not limited to instruction during New Employee Orientation and Manager training.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
- Quality – Uses a systems understanding to problem solve; ability to coordinate/lead process improvement to improve quality, efficiency and service; Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Strives to increase efficiency.
- Technical Competency – Demonstrates proficient technical skills and capacity to develop.
- Customer Service – Proactive anticipation and response to service and user/customer needs; Meets commitments.
- Ethics and Accountability – Adheres to organizational ethics and confidentiality standards.
- Interpersonal Skills – Communicates effectively with all customers; Maintains confidentiality; Listens to others without interrupting.
- Teamwork - Contributes to building a positive team spirit; Participates in project teams; Supports everyone's efforts to succeed.
- Attendance and Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction.
- Initiative - Volunteers readily; Asks for and offers help when needed.
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience :
- Bachelor's Degree or a combination of experience and education.
- 2-3 years of HRIS experience. Functional HR knowledge.
- Able to work closely with other areas, such as HR, IT, Benefits, Compensation, Recruitment and Payroll.
- Systems implementation/upgrade experience.
- Intermediate or advanced Microsoft Excel experience.
- Experience with ADP Workforce Now, Etime and Taleo strongly preferred.
Other Skills : High degree of technical competency, attention to detail/accuracy and excellent organization skills required. Ability to work in a fast-paced, high-productivity environment essential.
Language Skills : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Computer Skills : Must have demonstrated skill in use of word processing, spreadsheet and database software; human resource systems; and Internet software.
Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit; use hands to key handle, or feel and talk or hear.
Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
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