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Hearst Autos

E-Commerce Marketplace Manager

Seattle, WA

The Hearst E-Commerce team is looking for an experienced E-Commerce Marketplace Manager to lead new seller and catalog integration for our e-commerce.

As the part of the Marketplace Business Operations team, you will work directly with selling partners to lead them through successful platform onboarding. You will help lay the groundwork of developing clear and effective training documentation and operating procedures, establishing key metrics and reporting, and look for process improvement opportunities as we continue to scale. You will collaborate across several key teams, including category management, product management, engineering, and marketing.

The ideal candidate is a creative problem solver and a customer-obsessed, curious owner who embraces data-driven decision making. Our team is focused on partnering with and onboarding new brands across a wide variety of categories and identifying ways to improve the overall Seller experience, while also providing best-in-class, comprehensive support. With our many partners across multiple Hearst organizations, you should have excellent communication skills and comfort in collaborating with and presenting concepts across functional stakeholders and leadership.

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If you're interested in a startup environment with an opportunity to define new customer experiences, then this may be the role for you.

Your Responsibilities
  • Lead technical catalog integration for new sellers onboarding with the Hearst E-Commerce Marketplace.
  • Identify opportunities for process and product improvements to reduce time to onboard and encourage scale.
  • Create and evolve a library of training material, documentation, and other aids for sellers to self-guide.
  • Define key performance indicators and develop the right tracking mechanism(s) to measure performance.
  • Create feedback mechanisms to monitor seller engagement, satisfaction, and ideas for improvement.
  • Troubleshoot catalog issues across both back-end and front-end platforms and find long-term solutions.
  • Develop roadmap for future process improvements and prioritize accordingly.
  • Work closely with product management and engineering to create efficiencies.
About You

No two projects are alike, nor are two candidates. The following experiences are common within your peer group, but not strict requirements. We encourage all candidates with some applicable qualifications to apply.
  • Bachelor's degree
  • At least five years of operations management experience in e-commerce
  • At least one year's experience working with Mirakl, or a similar SaaS solution for marketplace management.
  • Strong analytical and data-driven mindset and proven success in developing reports to monitor performance.
  • Ability to work collaboratively across cross-functional teams and manage multiple priorities.
  • Strong communication and interpersonal skills.
  • For consideration, resumes must be submitted in PDF format with a cover letter.
In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York City. The reasonable estimate, if hired in New York City, is $100,000-$125,000. Please note this information is specific to those hired in New York City. If this role is open to candidates outside of New York City, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. Hearst provides a competitive benefits package, including medical, dental, vision, disability and life insurance, 401(k), paid holidays and paid time off, employee assistance programs, and more.

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York City. The reasonable estimate, if hired in New York City, is $100,000-$125,000. Please note this information is specific to those hired in New York City. If this role is open to candidates outside of New York City, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. Hearst provides a competitive benefits package, including medical, dental, vision, disability and life insurance, 401(k), paid holidays and paid time off, employee assistance programs, and more.

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in Washington. The reasonable estimate, if hired in Washington, is $100,000-$125,000. Please note this information is specific to those hired in Washington. If this role is open to candidates outside of Washington, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. Hearst provides a competitive benefits package, including medical, dental, vision, disability and life insurance, 401(k), paid time off (including 10 paid holidays, 15 days paid vacation, three personal days, and seven days of paid sick time), employee assistance programs, and more.

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Client-provided location(s): Seattle, WA, USA; New York, NY, USA
Job ID: hearst-2021159
Employment Type: Full Time