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Technical Quality Assurance Manager


The QA Manager is responsible for managing system testing of IT applications by delivering test planning and execution in line with strategic business objectives and priorities. The QA Manager provides technical insight, oversight, strategic context, direction, and leadership to the teams involved. The QA Manager is the business liaison and subject-matter-expert (SME) that embodies Healthfirst's Culture Drivers promoting and reinforcing behavior consistent with Healthfirst culture. The role ensures all strategic and operational projects meet the highest quality by following industry recognized QA methodologies and best practices.

Duties & Responsibilities:

  • Aligns Testing Support Services under the Quality Assurance Team for strategic planning as it pertains to organization standards.
  • Builds the testing process and policies along with defining technical solutions and tools to support the testing framework.
  • Ensures that standardized QA methods and procedures are used for efficient and prompt handling of all testing activities and automation opportunities.
  • Emphasizes cross functional team collaboration, analytical prioritization and internal testing audits to ensure product quality.
  • Optimizes testing techniques to ensure the highest levels of quality standards are adhered to as per agreed upon Service Level Agreements (SLA's)
  • Ensures the team has the right working skills and capabilities to execute effectively and efficiently.
  • Profiles manual test cases for automation test opportunities.
  • Reviews functional specifications and assists in evaluating test automation approaches.
  • Generates quality metrics in partnership with Release Management to provide accurate information on team performance.
  • Manages escalated issues and provides timely detailed status reports.
  • Additional duties as assigned or necessary

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Minimum Qualifications:

  • Demonstrated experience in structured testing methodology, with a proven ability to breakdown requirements into high level and detailed test cases.
  • Proven experience as the primary/senior business analyst on enterprise application implementations. Demonstrated application portfolio and project portfolio management skills, including project planning and budgeting.
  • Proven experience in customer facing applications and Service Delivery Management in an enterprise level IT organization.
  • Demonstrated understanding of Scorecards, Dashboards, Statement of Work (SOWs), SLAs Operational Level Agreement's (OLAs) and Performance management metrics
  • Work experience requiring written and verbal communication that is clear, concise, grammatically correct, and professional.
  • Experience in Microsoft Excel and PowerPoint including the creation of process flow diagrams and/or technical process flows.
  • Experience with Test Automation tools such as ICEDQ or equivalent.
  • Proven work experience in testing ETL/databases
  • Extensive knowledge of SQL, document database and scripting
  • Experience with AWS, Python/PySpark.
  • High school diploma or GED from an accredited institution

Preferred Qualifications:

  • Associate's degree and/or bachelor's degree in an IT or computer science related field from an accredited institution.
  • Automation Tool certifications
  • Familiarity with DevOps and CI/CD related to test automation solutions.
  • Prior people leadership experience
  • Prior experience in healthcare and/or insurance industry

Compliance & Regulatory Responsibilities: N/A

License/Certification: N/A

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range:

  • Greater New York City Area (NY, NJ, CT residents): $114,000 - $164,730
  • All Other Locations (within approved locations): $97,800 - $145,520

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.

Job ID: healthfirst-R017792
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • Mental Health Benefits
    • Pet Insurance
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Internship Program
    • Tuition Reimbursement
    • Promote From Within
    • Access to Online Courses
    • Lunch and Learns
    • Associate or Rotational Training Program
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Diversity, Equity, and Inclusion Program

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