Strategic Account Management Associate

    • New York, NY

The Associate of Strategic Account Management is a pivotal role responsible for a wide range of tasks to ensure that each Strategic Account Management team is aligned and delivers results. The Strategic Account Management Associate has responsibility for tracking and communicating daily, weekly, and monthly activities for a cross-functional team of hospital account managers at all levels. This role provides the opportunity to learn about all aspects of the Healthfirst business and is an entrée to larger roles within the Account Management organization. There is an expectation that the incumbent is an individual who is interested in learning and growing within the Account Management organization. This role reports to the Director of Strategic Account Management and is a highly visible position.


  • Leading a team of Hospital Specialists in a Matrix environment
  • Document and recommend changes to existent processes as part of workflow redesign to align to new Strategic Account Management structure
  • Coordinate account activity and workflow, including but not limited to the creation of presentation materials,
  • Facilitate team meetings and liaising with internal and external teams
  • Conduct research and reporting as needed, including market and network research
  • Ensure effective communications amongst cross-functional teams (including scheduling meetings and follow-ups, and managing weekly and/or monthly reports)
  • Work closely with numerous departmental partners, including operations, clinical quality, financial analysis, ancillary, population health, sales, and marketing
  • Master Health Insurance industry knowledge especially Healthfirst's operating model by working closely with key individuals from various departments and showing willingness to learn
  • Compile meeting minutes and ensure follow-up items and tactics are tracked and completed on a timely basis

Minimum Requirements:
  • Bachelor's degree in healthcare, public health, business, economics, or another related field
  • Wwork experience in the healthcare industry
  • Strong communication skills (both verbal and written)
  • Excellent organizational skills
  • Ability to develop relationships and partner with external and internal business stakeholders
  • Desire to learn more about the healthcare industry in general and dynamic New York market specifically
  • Ability to align and coalesce numerous team members
  • Coordinate/leverage internal resources appropriately to achieve strategic action plan goals
  • Ability to identify areas for improvement
  • Support various project implementation and complete additional administrative duties as applicable
  • Experience with process reengineering documentation
  • Strong problem-solving skills
  • Proficiency with Microsoft suite of applications

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

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