University Relations - Quality Analyst Intern (SDO)
SDO Quality Analyst Intern- 2019
Why Intern at Health Care Service Corporation?
Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company and an Independent Licensee of the Blue Cross and Blue Shield Association, is the largest customer-owned health insurer in the United States and fourth largest overall, operating through our Blue Cross and Blue Shield® Plans in Illinois, Montana, New Mexico, Oklahoma and Texas. HCSC affiliates and subsidiaries such as Dearborn National®, TMG Health, and Medecision, offer group life, disability, and dental solutions, as well as a range of other individual solutions. The company, founded in 1936, serves nearly 15 million members across five states and employs more than 21,000 people in over 60 local offices. HCSC is dedicated to expanding access to high quality, cost-effective healthcare and equipping our members with information and tools so they can make the best health care decisions for themselves and their families. Our health plans were pioneers in their states, as they were the first to provide coverage for a number of procedures - ranging from heart and bone marrow transplants to cancer and leukemia treatments. Today, we are leaders in the development of value-based care models to spur greater collaboration and accountability among various stakeholders to improve the healthcare experience for patients and consumers and enable them to lead healthier lives.
This 10-week internship will be located in Chicago.
What does the team do?
SDO's consumer value proposition is evolving to deliver operational excellence at high quality and competitive cost while creating marketplace differentiation through health advocacy
What Are Your Responsibilities?
-Analyzing member feedback from a variety of channels
-Synthesizing data into actionable recommendations aimed at driving improved member experience
-Researching competitor or outside-industry customer experience programs for best practices
What Are the Requirements You Must Meet?
-Pursuing a Bachelor's Degree in a Business related field, Marketing or Communications, or related fields
-Graduation date between December 2019 - June 2020
-A minimum GPA of 3.0/4.0
-Availability to work 10 weeks during the summer
-Unrestricted authorization to work in the United States
What Do You Need To Be Successful?
-Quantitative proficiency - demonstrated statistical abilities
-Ability to work on a team of diverse talent
-Demonstrated problem-solving skills
-Excel and PowerPoint mastery
-Ability to create storylines from data
-Advanced Excel skills
-Project management experience
What Does the Internship Program Entail?
-Formal Intern Orientation to build business and industry acumen
-Challenging real-world hands-on project
-Weekly networking opportunities among interns and company leaders
-Professional development workshops
-Business Resource Group involvement
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Requirements: Expertise Other Job Type Intern Location IL - Chicago
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