University Relations - Client Service Intern

Job ID: CP-1020115 Description:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can email us here to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "my account" and click on "View your job submissions".

This 10-week internship will be located in Wichita Falls, TX or Springfield, IL

What are the team's responsibilities?

This team is responsible for supporting Sales & Account Management in acquiring and renewing new business. Responsible for handling client service issues, and collaborating across the enterprise, and ensure client satisfaction. Maintain an ongoing relationship with clients solving service issues through partnerships across the enterprise.

What Are Your Responsibilities?

Communicate with internal and external Group Representatives to ensure claims and customer service issues are resolved accurately and efficiently.

Responsible for providing on and off-site services and assistance to account employees and management on matters concerning client claims, coding and benefit level inquiries. Addressing billing, provider finder, accums and membership questions and all service matters connected with client accounts.

Serve as single point of contact for client service issues, coordinating with internal HCSC resources, and resolve issues.

Respond to questions from clients regarding benefit information and available benefit options.

Act as a liaison between Sales & Account Management, FSU's, and other internal departments to ensure communication of relevant information.

Maintain a comprehensive understanding of assigned accounts benefit structure and claims history.

What Do You Need To Be Successful?

  • Analytical mindset
  • Excellent written and oral communication skills
  • Experience working with CRM/Salesforce is preferable
  • Previous internship experience preferred
  • Ability to interact with clients

What Are the Requirements You Must Meet?

  • Currently enrolled in a Bachelor's Degree in Marketing, Communications, or related field
  • Graduation date between December 2018 – June 2019
  • A minimum GPA of 3.0/4.0
  • Availability to work 10 weeks during the summer
  • Unrestricted authorization to work in the United States (at this time, we are not offering this program under OPT or CPT or sponsoring work visas for these roles).

What Does the Internship Program Entail?

  • Formal Intern Orientation to build business and industry acumen
  • Challenging real world hands on project
  • Weekly networking opportunities among interns and company leaders
  • Professional development workshops
  • Business Resource Group involvement
  • Volunteer activities
  • City-specific outing

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements: Expertise Sales & Account Management Job Type Intern Location IL - Springfield, TX - Wichita Falls


Meet Some of HCSC's Employees

Allison M.

Internal Auditor

Allison audits operational and financial data throughout the business, helping to expose and mitigate risks, ensure compliance, and add value to HCSC’s operations as a whole.

Rosa Y.

Claims Examiner

Rosa works to process claims that stop due to system edits—researching the edits, correcting the errors, and completing the claims to help members and providers get paid.


Back to top