Sr SDO Workforce Plan Analyst

Job Purpose:
This position is responsible for workforce planning activities for large locations or line of business for contact center operations. Supporting the annual budget planning process, coordinating workload forecasting and capacity planning activities, including those related to suppliers. Supporting real time monitoring of business operations Optimizing resource utilization. Developing and maintaining measurement tools and processes. Managing execution of business continuity / staff reallocation plans and planning all off phone activities across the SDO division.

Required Job Qualifications:
Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing.
Experience with Workforce Management software (scheduling, performance tracking, reporting)
Interpersonal and organizational skills.
Analytical and problem solving skills.
Clear and concise written and verbal communication skills.
PC experience to include Word, Excel, and PowerPoint.

Preferred Job Qualifications:
Blue Chip experience.
Ability to travel.

This position can be location in Chicago, Springfield or Richardson, TX .

Multiple positions available



HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Expertise Analytics & Reporting Job Type Full-Time Regular Location TX - Richardson, IL - Chicago

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