Sr Production Support & Issue Analyst

Exciting Opportunity to join the ACE Team!

Job Purpose:

This position is responsible for providing support, triage and resolution of the new ACE dashboard to ensure the highest levels of service and system availability are attained. Interacting with customers to understand business need, providing status on issues and responding to and participating in managing of critical issues analysis and issue resolution involving very complex processes. Evaluating information, communicating issues to help remediate and resolve production problems efficiently and effectively. Developing and implementing tactical and strategic approaches to eliminate or contain incidents / issues, continually driving process improvements.

Required Job Qualifications:

Bachelor degree and 4 years of Production Support experience OR 8 years of Production Support experience.
Experience with project planning and/or claims processing.
Progressive Production Support experience with multiple large complex project scope in a cross-functional environment.
Knowledge of best practices and internal or external business issues to improve products or services.
Experience solving complex problems and taking a new perspective using existing solutions.
Knowledge of project delivery methodologies (Srum, Agile, Optimized Waterfall etc)
Customer service and interpersonal skills.
Analytical and problem solving skills.
Proficiency in MS Project, JIRA, Jenkins, HP ALM Qc (Application Lifecycle Management - Quality Center) etc.
Clear and concise verbal and written communication skills.
Detail oriented, end-to-end problem solving, and organizational skills.
PC proficiency to include Word, Excel, PowerPoint, and Outlook.

Preferred Job Qualifications:

Health insurance industry experience.


HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Expertise Other Job Type Full-Time Regular Location IL - Chicago

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