Sr Infrastructure Service Delivery Analyst - Hadoop

Job Purpose: This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams; handling operational vendor performance management. This role will mainly support our Data Lake Hadoop environment.

Required Job Qualifications:
Bachelors Degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 years of Information Technology experience OR 8 years of Information Technology experience.
Knowledge of ITIL v3 framework
Knowledge of ITSM systems
Knowledge of all Infrastructure technologies, including monitoring and event management technologies
IT work experience in Hadoop design and support and relevant computing environments, HortonWorks distribution preferred.
Supplier management
Infrastructure domain knowledge
Continuous improvement
Incident management
Knowledge of required technologies (incl 3rd party solutions)
Problem Management / RCA
Customer service oriented
Adaptability and ability to introduce/manage change
Drive conflict management in high-pressure situations
Performance / metrics-driven decision making

Preferred Job Qualifications:
Bachelor's degree in relevant field (IT, Engineering) or equivalent career experience
* Oral/written communication skills

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Expertise Information Technology Job Type Full-Time Regular Location TX - Richardson, IL - Waukegan, IL - Chicago

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