SCCM, Lead Packaging- Sr Infrastructure Delivery Analyst

Job Purpose: This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams; handling operational vendor performance management.

Required Job Qualifications:

Bachelors Degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience.

Knowledge of ITIL v3 framework

Strong SCCM knowledge and experience

Knowledge of ITSM systems

Knowledge of all Infrastructure technologies, including monitoring and event management technologies

Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)

Experience with Network, Voice, Call Center and Network (data and voice) technologies

Supplier management

Infrastructure domain knowledge

Continuous improvement

Incident management

Knowledge of required technologies (incl 3rd party solutions)

Problem Management / RCA

Customer service oriented

Adaptability and ability to introduce / manage change

Drive conflict management in high pressure situations

Performance / metrics-driven decision making

Preferred Job Qualifications:

Bachelor's degree in relevant field (IT, Engineering) or equivalent career experience

* Oral/written communication skills

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements:

Expertise Information Technology Job Type Full-Time Regular Location IL - Downers Grove, IL - Chicago