On-Site Health Coordinator - Downtown Dallas

This role will be supporting a dedicated client account and is located on-site at the C1 Innovation Lab in the West End in Downtown Dallas.
The initial training for this position will be for approximately 4-weeks in Richardson, TX.


THIS POSITION IS BASED ON-SITE AND IS NOT WORK FROM HOME (WFH) / TELECOMMUTE.

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C1 Innovation Lab (Downtown Dallas) -- Helping Customers Reimagine the Purpose of Health Insurance


Opened in August 2017 in the West End, the C1 Innovation Lab is a high-rise development housing HCSC in the Heart of Dallas. This is a place where we put our customers first while we imagine, explore, nurture and activate on their behalf. This facility serves as a beacon for customers to show them how committed we are to generating forward-thinking solutions that reduce health care expenses and improve health outcomes. It complements existing functions and infuses innovation into our daily operations.

Learn more here and see how we're putting our Customers first: http://c1innovationlab.com/

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At HCSC, building a talent engine for the future is a key priority because we recognize that as our business evolves to reflect the changing world, we must adapt our workforce to meet this challenge. Additionally, with "excellence" as one of our core values, we are focused on improving our success measures and delivering the best possible customer experience.

Join us and grow your career as we do everything in our power to stand with our members in sickness and in health!

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BASIC FUNCTION:

This position is responsible for contacting members to inform and educate them on our medical management programs; conducting research, performing data entry, responding to inquires from members, and supporting the clinicians in the Medical Management department with their provider and member activities.

JOB REQUIREMENTS:
•1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems.
•1 year experience with managed care system(s) or medical systems (i.e.; hospital or doctor's office).
•Experience coordinating member needs, providing assistance to members, and analyzing member needs.
•Knowledge of medical terminology.
•Knowledge of medical claims systems.
•PC proficiency including Microsoft Office applications.
•Customer service skills.
•Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills to educate members on medical issues.

PREFERRED JOB REQUIREMENTS:
•College courses in computer science or the medical field.


HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Requirements: Expertise Claims & Customer Service, General Health Care Job Type Full-Time Regular Location TX - Dallas


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