Customer Experience/Communications Consultant

Job Purpose:

This position is responsible for executing key work efforts to support the articulation and implementation of the customer experience strategy through collaboration with business and operational areas. Responsible for contributing to the experience for members, prospective members and providers through effective digital and print communications. Writing and editing skills for this role is very important and writing samples will be required if interviewed, and demonstrate strong communication skills using digital technologies.

Required Job Qualifications:
• Bachelor's degree.

• Experience in using multiple digital and print communication channels

• Knowledge and proficient in Microsoft Office

• 2 to 4 years of experience in marketing communications

• Knowledgeable about voice of customer programs and tools

Preferred Job Qualifications:

• Graduate degree in marketing, design or human factors.

• Health care and/or insurance experience.

Role based out of Austin, TX office


HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Requirements: Expertise Communications, Project Management Job Type Full-Time Regular Location TX - Austin

Meet Some of HCSC's Employees

Aparna H.

Sr. Tooling DevOps Engineer

Aparna coordinates with her team in Chicago as they work to activate a wide range of applications onto newer platforms while acclimating users to the new apps and processes.

Arnold T.

Sr. Product Development Consultant

Arnold leads a Mobile App Development Team as they create customer-facing apps for Android and iOS, connecting Business Team initiatives with engineering know-how for a variety of products.

Back to top