Cloud Operations Engineer, Sydney

    • Sydney, Australia
Guidewire is seeking an experienced Cloud Operations Engineer to support the design, implementation, and on-going maintenance of our Cloud Solutions. Your job will be to help ensure that our customer development applications, services and websites are available, performing well and highly automated. The successful candidate will have a good mix of deep technical knowledge and a demonstrated background managing Cloud Applications. 
Monitor and Support customer CI/CD environment ensuring that the infrastructure is available and running
Investigate, troubleshoot and resolve any issues that impact the customer ability to successfully execute CI/CD functions
Work with stakeholders to drive scope definition, specifications, and architecture of Deployment Tools & Processes for AWS Cloud
Work closely with engineers, test engineers, product owners and management to understand requirements, define and implement best practices and standards around DevOps and Service Resilience
Measurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environment
Define, implement and document operational processes and procedures, with periodic review for efficiency and improvement
Manage complex projects from inception to completion
Participate in 24x7 on-call rotation monitoring systems for meeting defined SLAs

Required Skills and Experience
Strong foundation with incident, problem and change management.  ITIL knowledge and experience is required.
2+ years hands-on experience with AWS (EC2, S3, RDS, VPC, Route 53, IAM, etc.)
2+ years of experience using CI/CD tools (git, Jenkins, Bitbucket, AWS Code Pipeline, Nexus, Artifactory, Terraform, CloudFormation)
2 years of experience with modern automation, DevOps, and Agile development
Networking fundamentals including VPNs, DNS, subnetting, route tables, firewalls, etc
Strong understanding of AWS security and monitoring and experience implementing best practices
Strong experience with Monitoring and Alerting Tools: CloudWatch, Grafana, Zabbix, PagerDuty, Site24x7, Sumologic, Nagios
Experience with configuration management (Chef)
Experience administering infrastructure for traditional monolithic web-based business applications
Highly proficient in Linux administration
Experience with coding / scripting languages (Bash, Python, Ruby)
Excellent communication, troubleshooting, and analytical skills


About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

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