Strategic Partner Performance And Ops Senior Manager

3+ months agoBangalore, India

Site Name: India - Karnataka - Bengaluru
Posted Date: Apr 9 2021

Tech Strategy & Performance. Tech Strategy and Performance is responsible for driving a cohesive strategy which aligns the Tech function in its role driving Innovation, Performance and Trust, underpinned by an increasingly high performing and purpose-led culture, to enable GSK's businesses to help people do more, feel better and live longer.

As an essential function within Tech Strategy and Performance, the Tech Capability Development team powers Tech Transformation across the global Tech organization and the broader GSK BUs, through effective ways of working and influential leadership of key enablers including Agile, Skills Transformation and the Strategic Partnership Programme, driving benefit and value for patients, consumers, healthcare professionals and employees.

The role of Tech Capability Development is to curate, amplify and scale value driven Tech Capabilities at pace, whether they originate organically, as internal or external eco-system collaboratives, or via Strategic Partnerships.

Together with the broader Strategy & Performance team, we shape, align and amplify Tech around the strategic priorities which enable Tech's performance today and in the future. This sits alongside, and will work in partnership with, the Tech LT, Tech Senior Leaders, Beyond Innovations, BUs, Strategy Teams and Guilds, Strategic Partners, Location Leads (BCCs), Central Functions, Core Tech and the Future Ready programme.

The role Strategic Partner Performance and Operations Manager is an individual contributor who works in a matrix structure in a multi-geo team. The main accountabilities of the role are:

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

  • Ability to partner with stakeholders across Tech and across the organization using data driven methodologies and current industry knowledge to understand Strategic Partnership Programme capabilities aligned to business priorities, identify opportunities for Tech efficiencies, and proactively enable customer-oriented cost-effective solutions is essential.
  • Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by managing solutions to key Tech priorities and initiatives; engaging key stakeholders in the enablement, execution, and evaluation of appropriate Strategic Partner Programme plans and initiatives; vendor evaluation and scoring, benchmark analysis, and proactively managing Tech efforts in these areas.
  • Demonstrates strong knowledge in technology, Partner enablement and value driven analysis. Proactively collaborates with Tech Leaders and cross functional Leadership to enable strategy, operational efficiency, cost optimization, attainment of savings goals, and the mitigation of risk in managing assigned Strategic Partnership Programme activities.
  • Fosters and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business and solutions needs; determining and carrying out necessary processes and practices; monitoring progress and results through data driven practices; recognizing and capitalizing on improvement opportunities; and maximizing location capabilities, and adapting to competing demands, organizational changes, and new responsibilities.
  • Identifies Strategic Partner performance risk factors and works across stakeholder groups to develop risk mitigation plans.
  • Refines Strategic Partner co-innovation ideation with accountability for automated process pull-through and the capacity to capture and prioritize value analysis.
  • Contribute to and support the successful uptake of our Skills Transformation and Agile Ways of Working to ensure that our global practices reflect consistent terminology, approaches, methodologies and operating models where appropriate.
  • Key Contributor to a strong, high-performance Strategic Partnership Programme with a focus on collaboration, influence, People & Performance, Inclusion and Diversity and psychological safety.
Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:
  • Minimum five (5) years related experience in Business, Computer Science, Information Technology, Data Science or related field product management data driven solutions
  • Experience leading Strategic Partner activities and/or vendor management operations applying data driven tools and enablers
  • Demonstrated Tech Strategic Partner Programme experience with strong business and digital acumen
  • Prior experience managing or involved in strategic partner activities or projects with a track record of high achievement in this role
  • Demonstrated performance and operations management experience involving data driven solution analysis, extensive problem solving, and the demonstrating ability to create opportunities without compromising our strategy
  • Track record in successful delivery of solution design, programme and Product aligned delivery and/or service management experience
  • Demonstrated experience working in a matrix environment across functions, geographies and cultures
  • Strong financial acumen with applied experience in commercial terms, value frameworks/value analysis
  • Fluent English
  • Strong leadership skills with experience working across geographies to influence the achievement of common goal and strategic priorities
  • Ability to influence others, make technical decisions and initiate actions
Preferred Qualifications:

If you have the following characteristics, it would be a plus:
  • Experience driving and applying Agile methodologies and Agile Ways of Working
  • Experience working with data analysis processes and tools
  • Understanding of business area strategic goals, processes and cross-functional workflow, and of the data based applications deployed
  • Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering Product aligned services
  • Experience with Technical skills transformation and upskilling.
Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance and trust, the successful candidate will demonstrate the following capabilities.


Our goal is to be one of the world's most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.

GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKilne (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.

If you come across unsolicited email from email addresses not ending in or job advertisements which state that you should contact an email address that does not end in "", you should disregard the same and inform us by emailing, so that we can confirm to you if the job is genuine.

Job ID: glaxo-283010-en-us