Product Designer

Site Name: UK - Hertfordshire - Stevenage, UK - London - Brentford, USA - Pennsylvania - Upper Providence
Posted Date: Nov 4 2019

  • Are you highly self-motivated, forward-thinking and like to explore new ways of applying existing and new technologies to solve Business problems ? Do you understand the importance of prioritizing according to business value and can communicate with stakeholders ? Do you have an interest in applying modern technology to GSK's R&D business operations, to enable GSK to derive greater insights, reduce risk and optimise cost and timelines ? If so, this role is for you.

    R&D Tech strive to deliver products and services to our R&D customers that meet the needs of the business whilst being intuitive, efficient, effective and satisfying to use. We require a Product Designer with an interest in business- and user-centred analysis, and an appreciation for design and process improvement, to join our Product Team. They will help deliver better user experiences and business processes within our application portfolio, identifying opportunities to improve systems and processes whilst advocating a user-centred focus within Agile ways of working.

    GSK R&D is led by science. Science is driving an ever-increasing variance and complexity across R&D and its related approaches to planning, sourcing, partnerships and alliances. This presents great opportunity for Tech enablement via investments in modern platform technologies and Digital applications, across GSKs Pharma and Vaccines organisations.

    The Business Operations product family within R&D Tech addresses the business needs of the Strategy, Planning, and Operations (SP&O) group, R&D Finance, R&D governance bodies, portfolio managers, Business Development, and Third-party Risk & Oversight. Technology aligned to this area will cover the breadth of acquiring, managing and transforming operational data pertinent to planning and managing R&D programs. That includes all three main elements of program and project management cost, FTE resource, and timelines for both plans and actual spend/achievement. Additionally, the product landscape will address portfolio management and scenario planning tools and tools required to support external partnership. Overall, we aspire to equip R&D leaders everywhere with the essential details of upcoming project needs and resource demand so that trade-off decisions can be made nimbly in support of the evolving portfolio.

    The R&D Tech Product Designer, R&D Business Operations role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include the following:

    Helping to optimise the delivery of business value through business partnering, process improvement, user research and user-centred design.

    Performing user research through qualitative enquiry, quantitative data analysis and user testing within the R&D customer base of this product area.
    Obtaining an understanding of the business domain and processes within a product area, capturing user goals, needs and expectations and translating these into personas, journeys and user stories that help drive towards improvements.
    Driving experience design activities to improve user interfaces and task flows through wireframing, prototyping and ideation workshops.
    Working closely with the Product Owner and other members of the product team, with a clear focus on delivering value quickly while helping to steer the product area towards business- and user-centred improvements.
    Engaging with the R&D Tech UX & Design Team to support the maturity of UX and Design across R&D Tech, specifically working with other UX practitioners and sharing experiences.

    Keeping up with internal and external trends in your product area, including mobile, wearables and social media.
    Influencing and communication to individual contributors, lower/mid-management and external partners across the Organisation to apply product analysis and design in a business context with deep analytical and meaningful insights.

    Why you?

    Basic Qualifications:

    We are looking for professionals with these required skills to achieve our goals:

    • 0-3 years experience in the R&D field.
    • Experience in working in an IT product related industry, with experience in IT software analysis, design and delivery, with awareness of the User Experience (UX) space, particularly areas of user research, experience design and service design.
    • Practical experience in software design and delivery (both analytical and technical) along with interest in the UX space is the core capability of this role.
    • Bachelor Degree


    Preferred Qualifications:

    If you have the following characteristics, it would be a plus:
    • This role requires an interest in UX & Design skills, which is a specialized area combining creativity, psychology and IT

    Why GSK?

    Our values and expectationsare at the heart of everything we do and form an important part of our culture.

    These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

    • Operating at pace and agile decision-making - using evidence and applying judgement to balance pace, rigour and risk.


    • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
    • Continuously looking for opportunities to learn, build skills and share learning.
    • Sustaining energy and well-being
    • Building strong relationships and collaboration, honest and open conversations.
    • Budgeting and cost-consciousness




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