P2P NA Help Desk Analyst

Site Name: Costa Rica - Cartago - Tres Rios
Posted Date: Nov 21 2019
Your Responsibilities: We are looking for a PTP NA Help Desk Analyts to join our Pfizer Joint Venture project team in Costa Rica.
This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are

  • Handling and resolve incoming queries from vendors/ GSK users from calls/ chat/ Remedy tickets/ email within the SLA agreed with the customer
  • Transfering to other departments cases which are not to be solved/ handled by the P2P Helpdesk team
  • Perform the P2P inscope activities: Issue resolution/ VCB/ VIM workflows/ T&E/ Bank un-reconciled items/ DCFs in Service Catalogue/ DCFs outside Service Catalogue
  • Connect with back office teams (invoice processing, payments, vendor master, etc) to solve different cases
  • Ensure all activities are performed as per the most updated guidelines and policy
  • PO Maintenance
  • PO Amendments
  • PO Transmissions
  • Shopping Carts Support
  • Procurement Reporting
  • Query Handling

Our PTP characterizes by being NA Help Desk Analyst
(Why you?)
Basic Qualifications:
We are looking for professionals with these characteristics to achieve our goals:
  • Experience in Accounts Payable and Procurement Operations knowledge on Helpdesk activities and end to end Finance process
  • Customer-facing experience required
  • SAP / workflow knowledge
  • Fully bilingual English and Spanish (Portuguese will be considered a plus)

Preferred Qualifications:
However, if you have the following, it would be a plus:
  • Portuguese or French knowledge

Why GSK? Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. Being a GSK employee allows you to challenge and to change by ensuring your development meet changing business needs. You will also enjoy being part of a diverse team, getting inspired by our teamwork, our healthy and inclusive environment and specially by making the difference and playing an important role on the benefit of millions of patients and consumer worldwide.

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Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.

Find out what life at GSK is really like www.gsk.com .


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