ERP Process Specialist II

3+ months agoBengaluru, India

Site Name: India - Karnataka - Bengaluru
Posted Date: May 10 2021
ERP Adoption Team- O2C Specialist

Full-Time, Bengaluru, Karnataka, India

Our Finance team based in Bengaluru work to deliver GSK's strategic global initiatives and help enable transformation projects including SAP deployments for new markets. We are looking for agile, high-performing talent with background and experience in SAP among other areas, to provide support to a diverse range of stakeholders across the organisation. As part of a modern, technology-led Finance function delivering world-class service, you will be well-positioned to learn and develop your skills to progress in your career, laterally and vertically, working in a diverse and culturally rich environment with some of the best and brightest in the field.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following

This role will be working along a team of various Specialists and will be instrumental in driving optimal local market adoption and usage of the Global ERP system. This role will primarily cover Order to Cash (Customer Service & Credit Services) Processes by providing support on SAP SD, FI and FSCM modules and other ancillary systems in use.

Key Deliverables:

Super Users Support and Training

  • Provide support to Super Users on O2C issues.
  • Provide data manipulation and technical skills to aid complex issue resolution.
  • Provide hands-on training (face to face, drop-ins, online) to Super Users per the agreed plan.
  • Build capability through market visits, with advanced training in problem areas, with a focus on up-skilling Super Users.
  • Support the Team Manager on ad-hoc requests from the business.
Super Users Communication and Engagement
  • Organizing and running periodic meetings with the network of market Super Users.
  • Play an active role in developing and delivering contents for the periodic meetings. Play an active role in ensuring the meetings are effective and deliver value to the audience.
  • Be an active user of Workplace or agreed channels to share experiences, best practice, and provide responses to users' queries as an O2C Subject Matter Expert.
  • Work closely with Team Manager, EVO and Tech to support delivery of communications on system changes, enhancements and major downtimes to LOC and Hub users.
Communities of Practice (CoPs)
  • Attend CoPs and actively participate in the discussions, including local market requests and insights to ensure there is a two-way communication channel between GPO communities and Super Users.
  • Agree appropriate messaging back to the Super Users as deemed fit; and facilitate the feed-in of local market requests and knowledge.
Data Analytics, Insights and Continuous Improvements
  • Adopt Process Mining and/ or Data Analytics tools to generate insights and identify opportunities to increase process adoption and improve productivity.
  • Perform data analytics and generate value case for enhancements. Develop the business case document/ VPP for the improvement opportunity upon agreement with the O2C Global Workstream Lead.
ERP and Other Projects
  • When assigned, play an active role in supporting Super Users and Project teams on training, data validation, DiL testing, and other specific task agreed with the relevant stakeholders.
We would like to speak to you if you have these experience and skills
  • Detailed SAP understanding in O2C (including SD, FI, FSCM, EDI, BI Reporting) and good awareness of other modules including data and standard reports
  • Detailed understanding of O2C End to End processes and how the relevant modules integrate within SAP is required.
  • At least 5 - 7 years' experience of progressive career growth
  • Performed an I.T. Analyst/ Specialist/ O2C Super User/ Credit Financial Analyst/ Customer Logistics Manager role in SAP environment
  • Proven delivery of results over time, with ability to prioritize and work to tight deadlines
  • Excellent communication skills & cultural awareness and the ability to explain highly technical terms in a way a business user can understand.
  • Strong technical skills, business intelligence and excellent understanding of the needs of the customers
  • Ability to engage and work closely with stakeholders at different levels of the organization
  • Ability to follow global strategy whilst balancing local needs
  • Independent thinking and good decision-making capabilities
  • SAP deployment experience will be an added advantage
  • Flexible to Work in shift operations to cater based on the business needs
Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance and trust, the successful candidate will demonstrate the following capabilities.



Our goal is to be one of the world's most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.

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