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GSK

Customer Service Mass Market Team Lead DACH (m/w/d)

Ingolstadt, Germany

Site Name: Munich - Office
Posted Date: Sep 21 2020
Aufgaben:

- Fachliche und /oder disziplinarische Führung aller Mitarbeiter im relevanten Bereich
- Weiterentwicklung des Teams fachlich wie persönlich, um das Erreichen eines
Best in Class Customer Service zu unterstützen
- Verantwortung für Personaleinsatz- und Schichtplanung
- Sicherstellung der relevanten KPIs wie z.B. OTIF, Erreichbarkeit, First Contact Resolution rate etc.
- Primärer Supply Chain Kontakt für die Key Account Manager, Forecast, Finanz- und Logistikabteilung
- Steuerung von Promotionen und Management von Bestandsallokationen bei Bestandsengpässen in Abstimmung mit dem Key Account Manager
- Kollaboration mit Kunden zusammen mit dem Key Account Manager und Außendienst

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insbesondere durch Übernahme von speziellen Projekten zur Optimierung des
Service Level und der Customer Service Prozesse
- Förderung moderner Kommunikationstechnologien wie z.B. EDI, VMI, Joint Forecasting, etc. zusammen mit Kunden und interner IT-Abteilung
- Primärer Supply Chain Kontakt für Standardisierungsgremien wie z.B. GS1, 1WorldSync, etc.
- Operative Unterstützung in den Teamaufgaben bei Engpässen

Anforderungen:

- Sehr gute Sprachkenntnisse in Deutsch
- Gute Sprachkenntnisse in Englisch
- Hohes Maß an Teamfähigkeit, Servicebereitschaft und die Fähigkeit ein Serviceteam zu führen
- Gespür für Kundenbelange und Dringlichkeit
- Freude an Kommunikation und der Mitarbeit in bereichsübergreifenden Projekten
- Gute Kenntnisse in den MS Office Produkten (Word, Excel, Power Point, Access)
- Umfangreiche SAP und CRM Kenntnisse

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Job ID: glaxo-259806-en-us
Employment Type: Other

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