User Experience Researcher

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Grubhub Inc. is the nation's leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The Grubhub Inc. portfolio of brands includes Grubhub, Seamless, MenuPages and Allmenus. The company's online and mobile ordering platforms allow diners to order directly from thousands of takeout restaurants across the country and London, and every order is supported by the company's 24/7 customer service. Grubhub Inc. has offices in Chicago, New York City and London.

With a career at Grubhub Inc., you can order your cake and eat it, too!

The Grubhub User Experience team is a curated group of talented, fun loving people who are passionate about making great products. Our work directly influences product strategy and is used by multiple teams within the organization.

We're looking for an enthusiastic candidate to take our usability practice to the next level. This candidate will design and conduct usability tests frequently and efficiently. They will be responsible for designing test plans, recruiting users, moderating tests, analyzing results, and presenting insights.

RESPONSIBILITIES:

  • Work closely with designers, product managers, and developers to identify research topics and plan usability testing across multiple devices and platforms, finding opportunities to further improve the user experience 
  • Design, recruit and moderate usability sessions regularly (both in-person and remote) 
  • Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
  • Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

REQUIREMENTS

  • Minimum of 2 years of experience conducting usability testing on a variety of devices/platforms (desktop, smartphone, tablet)
  • Experience with numerous user research methods, including in-person and remote moderated one-one-one sessions, concept testing, card sorting, iterative prototype testing, contextual inquiry, A/B testing, etc. 
  • Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time 
  • Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment
  • Bachelor’s degree required; advanced degree preferred in research, psychology, social science or a related field

Grubhub Inc. is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer.


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