Trainer - Northwest Austin

About The Opportunity
Welcome!

Hungry for a new venture?

Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.

The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.

We want you to enjoy where you work, who you work with and what you work on. At Grubhub, you can order your cake and eat it too!


Our Austin office, located north of The Domain, is hiring a Trainer to support the Grubhub for Work (GFW) business. We are looking for someone with experience creating and executing training curriculum, particularly within a exciting Delivery Environment. The right candidate is self-motivated and ready to bring a whatever-it-takes mentality to our fast-paced and ever-changing environment. You will be in charge of building training programs and facilitating learning sessions that will help develop our Care team’s and make them the best in the country. You’ll need to be ready to dive right in – our staff is always growing and the training never stops. It’s hard work, sure, but it's also a fun place to work. You should be excited about becoming a part of our uniquely awesome culture.  This role will report to our Training Manager who is based in our Chicago office. 

Some Challenges You’ll Tackle

  • Comfort with using and teaching all tools, policies, and procedures related to a Contact Center platform
  • Conduct training for all Care Specialists and any changes in policy
  • Collaborate with different departments to create and maintain training materials
  • Provide feedback to reduce errors and improve processes
  • Conduct ongoing refresher and cross-training modules in critical areas identified
  • Comfort around virtual training and experience with a variety of computer-based programs
  • Ability to build training program success metrics

You Should Have

  • Bachelor’s degree in a field related to adult education preferred, or equivalent Grubhub Care experience
  • 3-5 years in a training role required
  • Excellent one-on-one and group presentation skills
  • Experience working with Articulate or any Learning Management Systems and eLearning
  • Superb communication skills
  • Willingness to work nights and weekends
  • Strong knowledge of training processes and procedures
  • Strong facilitation skills
  • Strong time management abilities
  • Comfort with using and teaching all tools, policies, and procedures related to a Contact Center platform
  • Comfort around virtual training and experience with a variety of computer-based programs
  • Have excellent verbal and written communication skills.
  • Excellent attention to detail and high degree of flexibility and ability to multi-task
  • Proven ability to work alongside cross functional partners to identify training needs and collaborate on content design
  • A high level of creativity - it’s fun to work at GrubHub, and the training should be no different
  • A passion for learning and development.

Got These?  Even Better:

  • Have extensive experience working within a high paced atmosphere, delivery and dispatch experience a plus

And Of Course, Perks!

  • 18 paid vacation days. Choose how your time is spent
  • Never go hungry! We provide weekly Grubhub/Seamless credit
  • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.


Meet Some of GrubHub's Employees

Noel C.

Software Engineer

Noel and his API Team create and code the mobile, web search, and result platforms. Their work interprets the information GrubHub clients consume on a daily basis.

Kerry H.

Project Manager

Kerry works as a Project Manager on the Corporate Team—collaborating on short-term initiatives to make food ordering and bill paying hassle free for GrubHub's Corporate clients.


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