Specialist, Driver Network Ops

    • Chicago, IL

About The Opportunity

 

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

We are hiring for a Driver Specialist position.  The Driver Specialist is responsible for the post drive experience for Independent Contractor (IC) Drivers within their specific area.  They will monitor specific metrics and work internally and cross functionally to ensure delivery partners are satisfied and meeting or executing company growth needs.  This position is essentially the delivery partners eyes, ears, and voice to Area Management.

Some Challenges You’ll Tackle

  • Growing and maximizing engagement within your driver network - work with regional operations team on programming, events, and individual driver outreach
  • Assist in efforts to help your area run smoothly by conducting restaurant visits, holding driver town halls, and testing out Grubhub delivery in your area
  • Serve as the point person for your active driver base - communicating quickly and professionally via phone and email to address inquiries with accuracy and urgency
  • Oversee driver scheduling process by using data to determine daily volume needs, verifying availability to support such needs, and communicating with local team
  • Responsible for inventory management, efficient distribution of equipment and promotional items

 

You Should Have

The ideal candidate must have a proven track record of success and want to grow within a top tech company. Thinking on your feet and openness to develop a diverse skill set while wearing different hats is a must.  Finally, willingness to grow, take on responsibility, and learn as much as possible is what will set candidates apart. This position is ideal for a competitive, good natured individual driven to succeed in a fast paced environment.   

 

  • High School Diploma or GED required
  • Driver and/or personnel management experience is preferred
  • Recruiting or community organizing experience is preferred
  • Previous experience with applicant tracking system a plus
  • Excellent interpersonal communication (both verbally and written) and leadership ability
  • Strong organizational skills and the ability to prioritize various activities a must
  • Data oriented- must be able to analyze data and report on metrics
  • Service oriented- must be friendly, positive, and handle difficult situations
  • Must be able to work independently or as part of a team
  • Advanced knowledge of Google Office products
  • Knowledge of Salesforce is a plus

And Of Course, Perks!

  • PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
  • Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
  • MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
  • Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them. 


  • Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  


    CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

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Grubhub quells hunger in urban areas across the United States, providing local menus, online ordering, and fast food delivery services.

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