Site Reliability Engineer II

3+ months agoChicago, IL

Hey! We’re Grubhub

More About the Role

We are seeking service-focused SREs to ensure reliable delivery of projects (and food!). Delivery, E-Commerce, and Restaurant SRE teams are looking for qualified candidates. SREs in these verticals embed within their Software Engineering counterparts and co-own critical application and service designs. We ensure that the bar of the software we’re building is high, that Service Level Objectives (SLOs) are rigorously well-designed and achievable, and that we have all the telemetry we need to make informed decisions about how to scale our services.


We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!


Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Impact You Will Make

  • SREs in the “Runtime Engineering” org embed within the Software Engineering verticals. You will co-own critical production service designs to ensure a high bar of reliability is achievable and measurable.
  • You’ll drive reliability and observability improvements in the services within the vertical you are embedded. Using SLOs and other telemetry data, you’ll help your team make informed decisions on where reliability challenges may exist and help design and build solutions to improve them.
  • You’ll build and improve internal tools and automation software to make maintaining production services easier and safer.
  • You’ll champion and lead reliability-focused practices such as Failure Analysis, Load and Capacity Planning, Service Reviews, Architecture Designs, Incident Postmortems, and others 
  • You’ll be a subject matter expert on how the platform operates and a contact point for software engineers.

What You Bring to the Table

  • Software Engineering experience: Python, Java, Go, or a similar object-oriented language
  • Microservice Architecture and Application design experience
  • Distributed monitoring experience: SLOs, metrics, tracing, etc
  • Working knowledge of Cloud technologies (AWS, GCP, Compute/Containers, Storage, etc)
  • Technical writing, documentation, communication skills
  • Highly trafficked web-based service experience
  • You will work with your team to monitor and ensure the health of the platform, which includes a 24/7 on-call rotation, to ensure a great customer experience.


About Our Tech:


  • Tooling / Automation Code: Python
  • Service Code: Java (Spring/Guice) REST / RPC
  • Monitoring: Datadog, Splunk, Lightstep
  • Cloud (AWS) Technologies: EC2, S3, ElastiCache (Redis/Memcache), Kinesis, Lambda, etc
  • Data Tech: Cassandra, ElasticSearch, Redis, Memcache, Kafka
  • Principles: Always hot+hot (N+1 datacenters, external providers, etc), cache all the things, secure from the start, load / unit / functional tests for everything, measure everything (metrics)

And Of Course, Perks!

  • Flexible PTO/PTO. Grubhub employees enjoy a generous amount of time to recharge.

  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  

  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 

  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!

  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. 

Vaccination Requirement: Grubhub employees are required to be fully vaccinated, and must be able to show proof of full-Covid-19 vaccination, and booster if eligible, prior to starting employment. Fully vaccinated is defined as: “2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine.” Those eligible to receive the booster must receive the booster to be considered fully vaccinated, and those not yet eligible will be required to obtain the booster once eligible (6 months post last dose). 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  


CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email

Client-provided location(s): Chicago, IL, USA
Job ID: 821211412

Perks and Benefits

  • Professional Development
    • Access to Online Courses
    • Mentor Program
    • Promote From Within
    • Learning and Development Stipend
  • Vacation and Time Off
    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Vacation
    • Paid Vacation
    • Paid Family Leave
  • Office Life and Perks
    • Commuter Benefits Program
    • Remote Work Opportunities
    • Flexible Work Hours
    • Company Outings
    • Some Meals Provided
    • Snacks
    • Happy Hours
    • Casual Dress
    • Diversity, Equity, and Inclusion Program
  • Health and Wellness
    • Wellness Program
    • HSA With Employer Contribution
    • Long-Term Disability
    • Short-Term Disability
    • Life Insurance
    • Vision Insurance
    • Dental Insurance
    • Health Insurance
    • HSA
    • FSA
  • Financial and Retirement
    • Relocation Assistance
    • Company Equity
    • 401(K) With Company Matching
    • 401(K)