Principal Engineer - Diner Experience

3+ months agoNew York, NY

Hey! We’re Grubhub


We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms, and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!


Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!


Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!


We are looking for a Principal Engineer who relishes responsibility and has the interpersonal and engineering skills to collaborate, evangelize, and put state-of-the-art research into practice. As a Principal Engineer on our Diner Experience team, you will be responsible for building and maintaining the platform of apps and services accountable for ensuring an optimal diner experience. You’ll be focused on the resiliency, scale, latency, and throughput required to help Grubhub continue to meet demand.  They also need to be evangelists and collaborators. Our Diner experience includes native and web applications, as well as frontend optimized services. We also rely on accurate experience metics and attribution to ensure an accurate representation of our diner experience.  As Such, our products require collaboration between engineers, decision scientists, data analysts, a proven operations team, and a product team that’s thinking end-to-end.

The Impact You Will Make

  • Provide input to shape the charter and structure of the diner application platforms.
  • Help lead Grubhub’s continued expansion into all aspects of our business, including corporate, enterprise, campus, and in-store, by further scaling our systems and teams
  • Help improve and mature the customer's perception of our technology and brand.
  • Help extend the effectiveness of the current team through coaching and mentoring.
  • Build highly-scalable, world-class algorithms that solve complicated optimization and validation problems. Understand how to translate research into working software.
  • Work with product and operations leaders to understand our business and our customers’ needs and provide solutions for those needs.
  • Design extensible software architectures that allow GrubHub to be agile and react to changes quickly.
  • Design reliable software and processes that allow GrubHub to offer a high-quality experience. Deal with edge cases gracefully and put strategies in place to ensure we do everything we can to provide a great customer experience.
  • Contribute to adopting robust software architecture, development best practices, new technologies, and pioneer within your team and the organization.
  • Work with our SRE team to improve Operational Excellence.

What You Bring to the Table

  • Degree in Science, Programming or Engineering related field and 10+ years experience building highly-scalable applications (eCommerce preferred)
  • Proven ability to devise, build and release complex technical systems
  • Direct experience with marketplaces, high throughput consumer applications.
  • Collaborate with C-level executives and across broad organizations, including product, operations, finance, and care
  • Demonstrated experience launching new products in high growth markets
  • Familiarity and comfort with consumer applications, including the ability to use data to analyze and monitor product health
  • Ability to weigh competing priorities, manage tradeoffs, and evaluate opportunistic new ideas with stakeholders, driving to consensus while maintaining a clear focus on overarching technical architecture.
  • Experience with real-time platforms, continuous integration, and build tools.
  • Familiar with Agile methodologies
  • Javascript, Swift, Kotlin, Java, or a similar modern application language
  • Experience architecting, designing, and developing testable, fault-tolerant, and performant software
  • Automated testing applicable for frontend applications (TestCafe, Apple’s XCUITest, or equivalent)
  • Familiarity with microservice standards and security authentication state
  • Familiarity or experience with multi-region applications, CDN, and caching

And Of Course, Perks!

  • Flexible PTO/PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network, groups, and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching, and mentorship opportunities.  
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions, and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. 
  • COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return. 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  


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Job ID: 821211215