Customer Service-Call Center (Full Time)
Be the first of your friends to declare, “I love where I work!” and actually mean it. Restaurants on the Run is looking for service professionals to join their supportive, casual, and energetic environment.
Restaurants on the Run is a premier restaurant delivery service in Orange County. Our parent company, GrubHub, is the nation's leading online and mobile food-ordering company. The GrubHub Inc. portfolio of brands includes GrubHub, Seamless, MenuPages, Allmenus, DiningIn and Restaurants On The Run.
The Service Expert's primary function is to interact with customers through various communication channels, to provide information in response to inquiries about products and services and to handle service issues.
Responsibilities may include (but not limited to):
* Placing orders (Phone/Internet/Fax/Email)
* Escalated call resolution
* Restaurant Resolutions
* Site Support
* Online Chat Response
* Processing Customer Comps
The ideal candidate must display excellent written and oral skills with demonstrated interpersonal and organization abilities. A candidate for this position must also be able to work independently in a varied, fast paced call center environment. This is a full-time position and the days and hours will be Monday through Friday 7:00 am-3:30 pm.
Skills / Qualifications:
* High School diploma or equivalent
* 2 years Customer Service Experience
* Inbound or Outbound Call Center experience is preferred
* Must exhibit strong initiative and creative problem solving skills
* Excellent phone etiquette, interpersonal and communication skills
* Strong computer keyboard skills and knowledge of Microsoft office preferred
* Basic restaurant and industry knowledge a plus
Full-time employees are eligible for the following benefits:
*Medical, Dental, Vision, and other voluntary benefits
*Employer Paid Life Insurance and Short Term Disability Benefits
*Paid Time Off & Holiday Pay
Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. Grubhub is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information
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