Product Support Specialist
Are you a customer-focused individual that enjoys helping others with digital products, mobile apps and other applications? Then consider joining our team. As a Digital Product Support Specialist, you will be responsible for ensuring a positive customer experience with Group’s digital, web-based and other products that require support. The shift is 8:00 am - 5:00 pm, Monday-Friday. The ideal candidate for this position would be a customer-centric team player able to provide application support solutions via phone, email, live chats and other online methods. This person should be excellent at troubleshooting and problem solving as it relates to working with a variety of products in addition to having a professional, service oriented phone and writing style. Two to three years of experience in phone and live chat customer service and the ability to support electronic and other products, including but not limited to mobile apps, website navigation, basic PC and MAC functionality, spreadsheet, word processing, PDFs and CD/DVD media files. A college degree is preferred, but will consider equivalent experience in a related field. Additionally, the position may be responsible for developing and providing training and documentation and customer-focused input into the design and development process of new or revised Group products and services.
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