Customer Support Representative

Group Publishing has a full-time Customer Support Representative. Learn and promote Group's products and services using your sales techniques and participate in ever-changing marketing promotions.

Responsibilities of the Customer Support Representative:

  • Relate to customers and co-workers in a friendly, relational manner in written and oral communication, and professional etiquette is imperative
  • Take orders from churches, individuals, and retail customers
  • Answer customer inquiries and resolve issues
  • Stay current on all of Group's products and services
  • Help customers with Group's electronic and web-based products
  • Meet sales goals, call standards, and quality assurance standards

Requirements:

  • 2 years of sales and/or customer service experience
  • Outbound call experience
  • Proficient knowledge of Windows Outlook and Office
  • Customer Relationship Management software
  • Live Chat experience
  • Able to sit at a computer station, use repetitive motion on a keyboard, and wear a telephone headset for up to five hours a day
  • Regular, consistent and punctual attendance

The position is Monday-Friday, 9:30 AM - 6 PM. Bi-lingual in English and Spanish is desired.


Meet Some of Group Publishing's Employees

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Sara C.

Field Services Coordinator

Sara coordinates the operations and logistics for hundreds of Group's nationwide outreach events and takes care of supplies, vendors, presenters, and contracts.


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