GrandLife Rewards Marketing Coordinator

The GrandLife Rewards Marketing Coordinator is responsible for communicating with GrandLife Rewards Members, ensuring the proper posting of points and redemptions, monitoring the overall operations of the GrandLife Rewards program, communicating program details and goals to internal departments, ensuring GLR database is accurate and strategizes for ongoing growth.

Reports to: President of GrandLife Hotels

Daily Tasks:

•Front Office will lead GLR member reservations however for any guest management issues/queries however you will be the first point of contact and expected to reply to each enquiry in a timely manner

•Work with Front Office Manager, Reservations Manager, and DOSM to monitor GLR bookings and reach out to repeat guests to assist with future bookings.

•Assist with overseeing Revinate – reviewing and replying to guest feedback on a daily/weekly basis

•Check GrandLife Rewards (GLR) mailbox for any correspondences with members and travel agents, book their reservations, and respond/prioritize appropriately.

•Update guest preferences on a daily basis and enter them into the hotel PMS system, and verify that the information is both accurate and actioned upon when necessary.

•Manage amenities for all GrandLife Rewards members with Front Office

•Review arrivals for GrandLife Reward members to ensure any Black Tier or repeat guests with special requests and specific amenities are setup, and all rooms are blocked based on guest preferences.

•Manage all guest gift certificate development and redemptions

•Complete inventory of items kept in stock for reward redemptions to ensure sufficient availability for member redemptions. Establish a par count for most redeemed items, and ensure inventory is maintained.

•Post any redemption received in GLR mailbox to guest accounts and prepare certificates or shipments.

•Manage and execute the black tier experience for our highest level guests, including ascertaining their ETA and EDT, and personally greeting black tier arrivals when the coordinator is on property. When the coordinator is unavailable, it is their responsibility to set-up an appropriate greeter with the FOM or Director of Guest Services at either property.

•Continually grow and update the black tier experience based on member feedback – provide feedback to directors

•Audit GLR member tier changes to ensure guests are promoted to next tier or reduced based on stay information

•Work with Hotel Ambassadors and concierges on anticipating GLR guest needs and requests.

•Manage the GrandLife Rewards microsite

•Participate in GrandLife events and inviting GrandLife Rewards members.

•Oversee Locals Program

•Brainstorm new promotions and offerings to benefit GrandLife Rewards members

•Continuously maintain a GLR marketing calendar to share with directors in weekly/monthly sales meetings

•Contribute story ideas and concepts to Editorial Manager – be present at weekly editorial meetings

•Assist on any Marketing initiatives/projects as directed by Marketing Director

Education: College degree preferred.

Experience: Previous front office and/or reservations experience required.

Personal Qualities: Must be personable, well spoken, organized, diplomatic, and sincere. Must enjoy listening to others and helping them resolve problems. Must be willing to take ownership of guest inquiries and follow through to completion.

Skills: Advanced computer skills in word processing, spread sheet and PMS as well as SailThru, Wordpress, Creative Suite: InDesign and Photoshop. Excellent communication, management and organization skills. Ability to write well and handle multiple tasks. Self-motivating and self-starting. Ability to safely perform essential functions, with or without reasonable accommodation.

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