Front Desk Agents - The Roxy

Have you ever wanted to work in a vibrant New York City hotel? The Roxy Hotel is a destination that delivers an authentic downtown experience. Welcoming, lively, large-hearted. Our dedicated team members are trained to provide exceptional service for our guests. Join our dynamic team and you will become an essential part of downtown’s culture.

The Roxy Hotel is looking for Front Desk Agents who are personable and responsible with a background in high-end customer service who participate in the culture of downtown communities (dining, shopping, art, and music) to create the ultimate NYC experience for our guests.

Apply now – everything’s waiting for you.

Responsibilities:
• Assist guests upon arrival and departure.
• Work with all departments as guests' liaison to create and maintain a positive memorable guest experience.
• Ensure arrivals with room customization requests have a room assigned and the information is communicated with housekeeping.
• Assign and check status of rooms for guests who are receiving amenities. Ensure information is communicated with food and beverage team.
• Follow up with housekeeping to ensure that departing rooms are checked out and punched with the correct housekeeping status.

Requirements:
• Must be able to work on weekends and have open availability
• Must be familiar with Downtown NYC
• Hospitality/hotel experience preferred
• Knowledge of Opera, GoConcierge, GuestWare preferred


Meet Some of GrandLife Hotels's Employees

Brendt W.

Front Desk Agent

No matter what’s happening at the hotel on any given day, Brendt always stays on top of operations so he can react as efficiently and as professionally as possible.

Sami R.

Food & Beverage Manager

Sami oversees The Roxy Hotel’s culinary delights and entertainment events for guests of the property, ensuring delicious dining options and seamless experiences overall.


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