Service Agent

About Goosehead:

At Goosehead, our clients trust us. In fact, gaining and honoring their trust is our strongest selling point. So we’re more than just a bit selective when it comes to hiring new people. But if you think you have what it takes to grow with our company, we’re recruiting Service Agents and would love to meet you. For more information about Goosehead Insurance, please visit our website www.goosehead.com. You can also get more insight into our unique culture at www.themuse.com/companies/gooseheadinsurance.

About the Job:

The primary responsibilities of a Service Agent are require the use of discretion to manage client insurance portfolios and deliver an exceptional service experience to all of our clients. This includes everything from servicing, billing, and maintenance of home and auto insurance policies, to complex additions and alterations of multimillion-dollar commercial accounts and risk portfolios. The Service Agent is also responsible for resolving client complaints, managing retention of accounts, preventing cancellations among clients, generating cross-sell leads and upselling coverage to existing clients. Associates work closely with senior management to develop the skills necessary to carry out these critical duties, as well as completing a training and licensing program.

Compensation is competitive including base salary and bonus. Current benefits include: 401(k) plan, disability, medical, dental, and vision insurance, and two weeks paid vacation.

About You:
Having prior work experience in a fast-paced environment or being proficient (reading, writing, and conversing) in a secondary language, specifically Spanish are a plus. All candidates must be able to communicate fluently in English with clients, carriers, and referral partners in person and on the phone.

You should also:
• Demonstrate strong intellectual ability and sound, independent judgment
• Have a passion for being part of a team that drives our company to industry leadership
• Have a college degree with a minimum 3.0 GPA or 1-5 years of previous business experience (this is an entry-level position)
• Show evidence of organizational and multitasking abilities
• Have strong interpersonal skills

Submit resumes online at [email protected]


Meet Some of Goosehead Insurance's Employees

Ethan W.

Service Agent

Ethan takes inbound calls from clients, agents, and carriers to resolve issues while delivering a great experience. He also works behind the scenes on team engagement initiatives.

Silver B.

Account Executive

Silver builds relationships with various entities that are involved in the home buying process, and then uses those connections to help customers purchase property and casualty insurance.


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