Knowledge of Linux system administration.

Excellent troubleshooting, follow-through, problem solving, attention to detail, and communication skills.

About the job

Apigee Edge is an advanced API platform that enables enterprises to create, manage, secure and scale APIs. Using Apigee, enterprises can design and deploy API proxies in public and private clouds, secure data in transit with OAuth 2.0, SAML and two-way TLS, protect against traffic spikes by adding dynamic routing, caching and rate-limiting policies to APIs, and measure the success of both API operations and API business with end-to-end analytics.

As part of an entrepreneurial team in this rapidly growing business, you will help businesses of all sizes leverage technology to connect with customers, employees and partners.

As a Technical Solutions Engineer, you will work to solve production issues on customer's business critical applications. You will be a part of a global team that provides support to help customers make the switch to Google Cloud. In this role, you will troubleshoot technical problems for customers by debugging, networking, system administration, updating documentation, and coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes, and documentation. You will also help drive the success of Google Cloud by understanding and advocating for customers' issues.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Assist, research, resolve, and de-escalate Google Cloud Platform customer issues.
  
• Work with customers on their production Apigee deployments and partner with the engineering team to resolve issues, improve products based feedback, increase operational efficiency and Product Supportability, and achieve production readiness.
  
• Develop an understanding of Google Apigee products/solutions/Cloud technology, architectures by reviewing, troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
  
• Work as part of a team of specialists and engineers that provide customer support with diagnosis, resolution, and documentation of investigation tools toincrease productivity for customer issues.
  
• Act as consultant and subject matter expert for internal stakeholders in engineering, sales, or customer organizations to resolve technical deployment obstacles.