Program Manager


Morgan Memorial Goodwill is a dynamic, growing $32 million not-for-profit organization. Our mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not a charity, but a chance.

JOB TITLE: Program Manager


The Program Manager is responsible for managing and providing long-term, short–term and Day Habilitation vocational services to individuals with disabilities and other barriers to work. Oversight responsibility includes participant management, staff supervision, implementing compliance efforts with applicable laws and regulations and providing direct service.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Directly supervises staff and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Screens and hires candidates for open positions. Trains and evaluates employee’s performance.
  • Oversees and coordinates daily tasks and activities of a team within established budgets and goals.
  • Rewards and disciplines employees when necessary.
  • Provides direct case management and vocational services to program participants.
  • Designs and implements training programs for distribution center, cafeteria, housekeeping, and other contracted services such as enclaves and worksites. Assure competency based training curriculum is followed.
  • Develops ISP’s (Individual Service Plans) and status assessments.
  • Attends team meetings with participant and referral source.
  • Maintains written documentation in ETO pertaining to case management services.
  • Oversees and coordinates intakes and referral process for vocational services.
  • Receives phone calls and other applicable correspondence from referral sources; requests and obtains necessary referral information from referral sources.
  • Schedules program tours and start dates; performs tours for referred individuals, families and staff.
  • Appropriately screens participants for long term vocational services based on Goodwill and funder regulations and policies.
  • Determines staff assignment to case; sends letters to family and referral sources documenting referral, tour date, tour attendance and start date.
  • Liaises with referring agencies, conducts program outreach to referral sources, and markets programs to potential referral sources and funding sources.
  • Tracks and reports program performance vs. goals.
  • Uses ETO database and other relevant data management tools to track and assure quality data entry and completed participant files.
  • Runs ETO reports to track measurable outcomes, competitive and supportive job placements, and service delivery reports.
  • Supervises billing procedures.
  • Works with staff to ensure correct and timely submission of weekly attendance reports and monthly service delivery reports.
  • Completes monthly billing paperwork and tracks payment process with referral sources and Goodwill staff.
  • Liaises with Accounting Department to disseminate and recollect attendance sheets; works with Accounting Department to ensure correct billing in a timely manner.
  • Attends and participates in various organizational and departmental meetings.
  • Weekly Job Placement and Client Assignment meetings.
  • Monthly P&S staff meetings.
  • General Assembly.
  • Attendance at other meetings as requested (i.e. committees and special projects).
  • Performs duties in accordance with Goodwill’s standard responsibilities involving the following categories: business strategy, planning, directions and control; administration, operations, and direct work management; people management.
  • Performs other duties as assigned.


  • Master’s degree preferred or Bachelor’s degree and 2-3 years of experience in vocational services setting in direct service agency or equivalent experience. Supervisory and administrative experience is preferred.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Requires acceptable results of CORI check according to Goodwill policy and requirements.
  • Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.


The physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk and reach with hands and arms.


The work environment an employee is exposed to while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Normal office environment. Environment can sometimes be noisy.

Goodwill is an equal opportunity employer.

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