Training Leader

MORE ABOUT THIS JOB

CONSUMER AND COMMERCIAL BANKING

In Goldman Sachs Bank USA, we offer a wide range of solutions to help our customers meet their financial goals. Our teams seek to provide the highest level of customer service and support in everything we do. The Bank offers high yield savings accounts and a variety of loan products to individuals and private bank, corporate and community clients. Our savings products include an online savings account and certificates of deposit in a variety of terms.

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

YOUR IMPACT

Are you passionate about operations, leadership, and using digital tools to provide solutions and excellent customer service to consumers? We're looking for a professional to lead our consumer call handling teams who wants to use their skills and ideas to create and then lead new processes and teams.

OUR IMPACT

Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding key Operations principles of client focus, process innovation, compliance and risk management.

JOB SUMMARY & RESPONSIBILITIES

  • Responsible for the overall development and delivery of new hire curriculum, as well as the creation and delivery of identified remedial training needs.
  • Provides leadership and development plan for operations teams devising learning curves of expected core competencies as team members progress from new hire to tenured representative.
  • Creation and delivery of Quality Assurance program
  • Work with cross functional teams and use procedure and process information to design performance based active learning solutions.
  • Implement training courses though effective coordination with internal resources and clients.
  • Measure training effectiveness and recommend course of improvement.
  • Ensure that all course materials are updated regularly.
  • Ensure Compliance trainings are completed on time.
  • Facilitate training for all levels of the organization

RESPONSIBILITIES AND QUALIFICATIONS

BASIC QUALIFICATIONS

  • Associates or Bachelor's degree or equivalent military experience• Strong understanding of customer service experience and fundamentals of training• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment

PREFERRED QUALIFICATIONS

  • Bachelor's degree or equivalent military experience• Customer service / Training management experience

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2017. All rights reservedGoldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.


Meet Some of Goldman Sachs's Employees

Sabrina H.

Private Wealth Advisor

Sabrina is an entrepreneur within Goldman Sachs’ team-driven culture—mobilizing an elite team of wealth management professionals that help high net-worth individuals identify investment solutions including trusts, endowments, and real estate.

Rossi R.

Software Engineer, Asset Management

Rossi is a senior developer—evaluating data insights and allowing individual investors and high net-worth individuals and families 24/7 access to top-notch technology solutions.


Back to top