Technology - Technology Infrastructure - Conference Operator

MORE ABOUT THIS JOBJob Summary & Responsibilities •Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly. •Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested. •Screens incoming calls as requested by managers. •Develops knowledge of environment in order to respond to callers who have general inquiries. •Manages operator-assisted conference calls for up to 100 participants, for GS's senior firm members •Ensures the successful recording of calls for playback as required by the business •Maintain logs of calls placed and any additional information required for various reports or special projects •Must maintain a pleasant and positive demeanor while answering phone inquiries ("a smile in your voice") •Must stay calm in highly stressful situations and be knowledgeable of emergency procedures •Requires high attention to detail and exceptional listening skillsRESPONSIBILITIES AND QUALIFICATIONS Preferred Qualifications o Ability to communicate effectively with diverse clients o Strong oral & written communication skills o For Conference Operators, flexible work schedule involving some evenings and weekends required o Effective time management skills o Ability to adapt to new programs and applications o Works well under pressure o Shows initiative and drive o Has the ability to work as an effective team member o Must have at least 2 years experience as a Conference OperatorABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2017. All rights reservedGoldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

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