Technology – Technology Infrastructure – Conference Operator

Purpose: The Conference Operators perform telephone support for both internal callers as well as external clients. Additionally, operators will manage operator-assisted conference calls for GS’s senior firm members.

Job Profile:

  • Ability to communicate effectively with diverse clients
  • Strong oral & written communication skills
  • For Conference Operators, flexible work schedule involving some evenings and weekends required
  • Effective time management skills
  • Ability to adapt to new programs and applications
  • Works well under pressure
  • Shows initiative and drive
  • Has the ability to work as an effective team member
  • Must have at least 2 years experience as a Conference Operator

Basic QualificationsDuties and Responsibilities:

  • Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.
  • Takes detailed messages when call cannot be completed including caller’s name, telephone number, time of call, and information requested.
  • Screens incoming calls as requested by managers.
  • Develops knowledge of environment in order to respond to callers who have general inquiries.
  • Manages operator-assisted conference calls for GS’s senior firm members
  • Ensures the successful recording of calls for playback as required by the business
  • Maintain logs of calls placed and any additional information required for various reports or special projects
  • Must maintain a pleasant and positive demeanor while answering phone inquiries (“a smile in your voice”)
  • Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must be flexible with shift support as well as on call rotation weekend support. Possible Shifts include:

4:30am – 1:00pm

6:00am – 2:30pm

7:30am- 4:00pm

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet. © The Goldman Sachs Group, Inc., 2015. All rights reserved.

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