Technology - Platform - Client Services - eBusiness Services - Support Agent - Associate - Salt Lake City

MORE ABOUT THIS JOB

OUR IMPACT

Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

Design, engineer, deploy & lifecycle manage the firm's voice, multimedia systems, messaging platforms, desktop and productivity apps including; MS Exchange, perimeter gateways, MS Office, Outlook, Visio, Google docs, Trader voice platforms, call manager and Telepresence. The group ensures the resiliency, optimization, security and protection of our systems and the delivery and management of the firm's robust product groups.

YOUR IMPACT

The eBusiness Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm's electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x5 support hours.

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as: Private Wealth Management client web/Electronic Trading proprietary and consortium applications/Goldman 360 Portal research and analytics
  • Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
  • Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
  • Coordinate seamless client coverage between Asia, EMEA, and US teams
  • Troubleshoot and escalate problems to technology groups and the business managers as required
  • Follow-up on open issues and obtain resolutions - Identify automation opportunities and facilitate inclusion in the application development work queue
  • Project manage new business start-up initiatives
  • Adhere to firm's compliance and risk management procedures
  • Perform statistical analysis and business reporting for marketing and sales teams

RESPONSIBILITIES AND QUALIFICATIONS

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

  • Broad financial industry knowledge and Experience required
  • Basic knowledge of Internet based applications including Windows, Google, and iOS platforms
  • Basic knowledge of Internet networks, firewall, security settings, and B2B connectivity
  • Ability to react quickly to client needs
  • Ability to multitask in a fast paced environment and perform Team responsibilities under pressure
  • Strong communication and interpersonal skills
  • Strong client service orientation- problem solving skills
  • Strong writing skills
  • Ability to work well with a global Team
  • Project management skills
  • Attention to detail
  • Quick learner

ABOUT GOLDMAN SACHS

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

The Goldman Sachs Group, Inc., 2015. All rights reserved.


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