Savings - Deposit Operations - Team Leader - Richardson, TX



CONSUMER AND COMMERCIAL BANKING

Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.

DIGITAL FINANCE

Digital Finance, a subdivision of CCBD, is composed of the firm's digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm's first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.

OUR IMPACT

Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding key Operations principles of client focus, process innovation, compliance and risk management.

YOUR IMPACT

You are passionate about operations, leadership, and using digital tools to provide solutions and excellent customer service to consumers. You are an experienced leader, who will lead our consumer call handling team, coach and develop teams, while providing feedback and influencing new processes both directly and indirectly.

RESPONSIBILITIES AND QUALIFICATIONS

RESPONSIBILITIES

You will ultimately use your skills and ideas to coach and develop our frontline call handling specialists, including but not limited to:

  • Lead, manage and supervise the day-to-day operations of a team of 15-18 customer service representatives.
  • Coach the team in a real time environment by conducting bi weekly one-on-ones, staff meetings, in addition to on the spot feedback.
  • Assist with interviewing and selection of team members and serve as a role model/mentor to your team and others
  • Monitor calls and work closely with the business partners to closely manage ongoing professional and personal development of operations team members
  • Provide hands-on assistance to team members while serving as an escalation point for the operation's customer issues and complaints.
  • Offer guidance to the management team in such areas as real time operational performance, ensuring that service level targets are achieved as set by the business.
  • Project Management/Process owner driving initiatives, recommend improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy.

QUALIFICATIONS
  • Three plus years of customer service management/ service orientated leadership role
  • High School Diploma or GED / Associates or Bachelor's degree or equivalent military experience preferred
  • Strong understanding of customer service experience
  • Must be self-directed, detail oriented, driven, able to work independently in a team-oriented and fast paced environment and have a positive attitude

NOTE: You will be required to be flexible for shift work between 7am and 11pm 7 days per week, with the evolution of expanding these hours sometime in the future. This is a new platform with Goldman Sachs, there are a lot of exciting initiatives taking place and your willingness to see things through will be paramount to success.

YOUR DEVELOPMENT

This role will not only offer a working environment that allows for opportunity for growth, but you will also get to lead through an environment of consistent and rapid change. You will get the opportunity to work in the spirit of an entrepreneurial tech start up culture, supported by a 147 year old institution.

We are still in the infancy stage and on the forefront of a platform primed to shake-up the market... it is an exciting time to join us.

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.


See Inside the Office of Goldman Sachs

The Goldman Sachs Group, Inc. is a leading global investment banking, securities, and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments, and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.


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