Operations Specialist - OPS7517KAB


Duties: Operations Specialist with Goldman Sachs & Co. LLC in Jersey City, NJ. Function on the Firm's Prime Brokerage Middle Office Team that provides a primary point of contact support model for hedge fund clients who clear with Goldman Sachs (GS) as a prime broker. Responsibilities include: Build, maintain and enhance client relationships with new and existing clients. Provide clients with a primary point of contact for a wide range of operational issues and account management queries, including addressing trade exception and position management inquiries. Educate clients on enhancements to the GS offering. Compile and analyze metrics to assess client efficiency & experience to identify and drive improvement. Liaise with Core Operations groups such as Client Clearing Services, Control, & Settlements to resolve queries. Interact with the Prime Services business, Sales, Legal and Compliance teams to ensure that commercial opportunities can be facilitated under controlled conditions. Work independently, or with team members and management, on strategic projects and process improvement initiatives to reduce risk and/or improve client service delivery. Have ability to influence senior stakeholders internally and externally at clients to execute on strategic resolution of operational issues. Monitor daily reports on exceptions and problems by identifying root causes, and manage risks associated.

Work Schedule: 40 hours per week (9:00 a.m. to 6:00 p.m.)


Job Requirements: Bachelor's degree (U.S. or equivalent) in an analytical field such as Engineering, Business Administration, Communication, Finance, Economics, Science, Mathematics or a related field. 2.5 years of experience in the job offered or in a related financial operations position. Prior work experience must include: Understanding of industry regulations such as U.S. and international market settlement nuances; Technical expertise and understanding of global equity and fixed income markets; Day to day query resolution from clients and stakeholders; Root cause analysis and strategic resolution of re-occurring problems; identifying risks inherent in daily business process and drive initiatives to design controls to mitigate risk while seeking Straight-Through-Processing (STP) workflows; Experience utilizing knowledge of settlement processes to research and resolve outstanding client fails including activities and transactions clearing in local markets globally; Utilizing knowledge of equity and fixed income products in daily execution of job functions; Utilizing understanding of financial operations by seeking out and generating creative solutions to systematic problems.


The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2017. All rights reserved

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

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