GS Bank - Digital Consumer Finance - Lending - Operations - Service Manager - Analyst - Salt Lake City
Are you passionate about operations, leadership, and using digital tools to provide solutions to consumers? We’re looking for a professional to join our operations team who wants to use their skills and ideas to create and then lead new processes and teams.
Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management.
HOW YOU WILL FULFILL YOUR POTENTIAL
- Learn and master the day-to-day responsibilities of the loan servicing team
- Lead, manage and supervise the day-to-day operations of a team of up to 15 service specialists
- Serve as a SME and teacher for sound loan servicing practices
- Monitor the performance of a customer service team
- Maintain customer quality, measured through call recordings and account auditing
Basic Qualifications•Two plus years sales, service or collections experience
- Bachelor’s degree or equivalent military experience
- Strong understanding of customer service experience
- Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
Preferred Qualifications•Bachelor’s degree or equivalent military experience
- Customer service management experience
- Experience in a consumer lending environment
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet. © The Goldman Sachs Group, Inc., 2015. All rights reserved.
Back to top