Digital Product Manager, VP

MORE ABOUT THIS JOB

CONSUMER AND COMMERCIAL BANKING

In Goldman Sachs Bank USA, we offer a wide range of solutions to help our customers meet their financial goals. Our teams seek to provide the highest level of customer service and support in everything we do. The Bank offers high yield savings accounts and a variety of loan products to individuals and private bank, corporate and community clients. Our savings products include an online savings account and certificates of deposit in a variety of terms.

Digital Finance is composed of the firm's digitally-led consumer businesses which include the online consumer lending business, Marcus by Goldman Sachs, the firm's first-ever direct-to-consumer platform built from the ground up, and the online consumer deposits business, GS Bank. These businesses offer personal loans and savings products to customers throughout the United States. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.

YOUR IMPACT

Are you looking to apply your analytical and creative skills to deliver positive and frictionless digital consumer experiences? Goldman Sachs is looking for a Digital Product Manager to join the growing product team within the Consumer and Commercial Banking Division. The ideal candidate is an experienced agile product manager, with proven success designing and launching large-scale digital web and mobile properties.

As a digital product manager you will engage with key stakeholders across business, product, engineering and brand teams to develop, prioritize and own the roadmap and operate as product owner, driving the agile development process to deliver new features and functionality, identifying and measuring key metrics to ensure a best in class customer experience across our web and mobile properties.

This is an opportunity to make an impact in the industry – driving the success of a high profile web service by enabling efficient, nimble and intelligent content deployment, testing and personalization. In this role, you will join a team committed to superior consumer experience, operating at a fast-pace to improve and extend the product line.

OUR IMPACT

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

Marcus by Goldman Sachs provides products to help people manage their finances. The first product from Marcus is a fixed-rate, no-fee unsecured personal loan that enables customers to tailor their monthly payment options to fit their schedule and budget. Marcus, a brand of Goldman Sachs, benefits from the firm's 147-year history of financial expertise, risk management and customer service.

RESPONSIBILITIES AND QUALIFICATIONS

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Own and drive the digital product roadmap to meet business goals, achieve key performance indicators, increase traffic, engagement, and conversion, and provide a world-class customer experience
  • Prioritize feature development, build consensus among stakeholders, and partner with engineers and designers to ship high-quality experiences
  • Analyze user feedback to inform product strategy and pipeline development
  • Research web, mobile and UX industry trends and features to develop and pitch recommendations for product roadmap
  • Act as product owner to define new features to be built, write user stories and acceptance criteria and groom stories with developers and designers

BASIC QUALIFICATIONS

  • 8+ years of web/mobile product management delivery experience in a product-oriented team, with exposure to a digital product- initiative throughout the delivery lifecycle
  • 8+ years defining web/mobile products including UX (personas, wireframes), funnel management, A/B testing, SEO/SEM optimization
  • Track record of driving product improvements through data based decision making through user testing, data analysis, and A/B testing
  • Strong organizational skills with an ability to effectively manage competing priorities
  • Aptitude for building relationships that enable smooth interactions in internal business collaborations
  • Ability to communicate complex issues to a wide array of internal stakeholders
  • Demonstrated track record of strong execution and experience partnering with technical teams to deliver results
  • Desire to work in a fast-paced environment, consistently adhering to strict deadlines and evolving priorities
  • Proficient in JIRA, Excel, PowerPoint, Confluence
  • Bachelors/ Undergraduate Degree

PREFERRED QUALIFICATIONS

  • Technical knowledge (including HTML/CSS/JS/SQL) a plus
  • Knowledge of user-centered design principles, UX Design best practices, trends and emerging technologies
  • Experience with Adobe Experience Manager (or other enterprise-grade CMS) and Adobe Marketing Cloud product suite
  • Experience working for a financial institution or consulting firm is preferred
  • Business analysis and project based exposure to consumer lending initiatives and concepts

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.© The Goldman Sachs Group, Inc., 2017. All rights reservedGoldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.


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