Digital Consumer Finance - Lending - Operations – Service Specialist - Salt Lake City
Are you passionate about operations, leadership, and using digital tools to provide solutions to consumers? We’re looking for an operations professional to join our operations team who wants to use their skills and ideas to create and then lead new processes and teams.
Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management.
HOW YOU WILL FULFILL YOUR POTENTIAL
Work cooperatively and conversationally with our customers to resolve service issues and customer questions
Document all service efforts for each assigned account in accordance with established procedures and compliance policies
Communicate professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards
Ensure all accounts in assigned lists are managed accurately and timely
Quality is measured through call recordings and account auditing
Basic Qualifications Sales, service or collections experience
Strong understanding of customer service experience
Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet. © The Goldman Sachs Group, Inc., 2015. All rights reserved.
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