DeCoCo Specialist (ETO - Platform Services) - Platform Services

Specialist in Platform Services, the Technology Division's "Run-The-Bank" production management organization in Goldman Sachs. Specialist role in the production management function for technologies and systems that support the Firm's various business functions


• • Work actively with technology teams to analyse and resolve Application failures
• • Identify defects, discrepancies, and trends by ways of troubleshooting
• • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• • Improve Infrastructure stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• • Adopt various tools developed by ETO Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• • Identify alerts / processes that can be automated and then work with Engineering team in automating them
• • Challenge existing Infrastructure setup, processing and suggest different ways to solve problem or improve stability
• • Actively participate in Change management process with view to manage risk in production environment
• • Build and improve run books for generalists to minimize operational errors and gain Fungibility/efficiency
• • Develop reports that provide trending statistics to track and manage Infrastructure health and support service performance
• • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

• Master's degree (U.S. or equivalent) and Three (3) years of Infrastructure support experience or Bachelor's degree (U.S. or equivalent) and Five (5) years of Infrastructure support experience
• • Strong understanding of Unix or Windows Server architecture
• • Proficiency with Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools or
• • Experience of supporting, Share Point, Mobile and instant messaging applications
• • Strong ability to debug applications to identify the underlying root cause
• • Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues
• • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
• • One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.

Preferred Qualifications
• • Experience in the Financial Service Industry
• • Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
• • Degree in Computer Science



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