Compliance Engineering - Voice Recording Engineer
- New York, NY
The Compliance Division
Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.
The team works to deliver the committed compliance technology road map as agreed with the senior compliance sponsors. The team is responsibility for system design and lab certification as well as project implementation and 3rd level system support. The team is responsible for vendor management ensuring that all project and support commitments are met. The team interfaces with the compliance user to define requirements and project goals. The team works closely with the voice recording development team in the design of proprietary control and surveillance applications used within the firm.
RESPONSIBILITIES AND QUALIFICATIONS
We are looking for an experienced professional within the voice engineering space with product and program management skills to join a team of dedicated voice recording engineers with global responsibility for the regulatory voice recording product within the firm. The team works to deliver the committed technology road map as agreed with the senior compliance sponsors. The team is responsibility for system design and lab certification as well as project implementation and 3rd level system support. The team is responsible for vendor management ensuring that all project and support commitments are met. The team interfaces with the compliance user to define requirements and project goals. The team works closely with the voice recording development team in the design of proprietary control and surveillance applications used within the firm.
How will you fulfill your potential
You will have opportunity to manage compliance and technology driven project across the regulatory communication space. You will need to define deployment standards, as well as upgrade and monitoring procedures for the voice recording product. A portion of your work will be for the system design and lab certification of new software versions and deployment types. You will need to provide excellent 3 rd line support for technology issues as well as responding quickly to user queries from Compliance and Legal. Upcoming projects include global voice recording platform upgrades, deployment of global litigation hold
- Excellent interpersonal skills, confident, reliable and able to perform under pressure
- Analytical mindset, strong troubleshooting skills
- 3-5 years of experience in design, deployment and support of voice /voice recording platforms
- Experience of trader voice (IPC Unigy, BT) and Cisco CUCM telephony
- Experience in engineering, deployment and support of large scale, voice / voice recording systems
- Excellent documentation of system designs and related management and support procedure
- Knowledge of Windows/UNIX programming/scripting languages such as Perl, Python, bash shell scripting, PowerShell
- Experience of NICE NTR voice recording
- Strong SQL query knowledge
- Thorough understanding of the voice communication concepts and protocols
- Experience of Voice Analytics
ABOUT GOLDMAN SACHS
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
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