Team Manager

    • Charlotte, NC

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring  accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance. 

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

  • Lead a team of 10-20 sales agents
  • Understand, Track, and optimize team metrics, such as conversion rates, overall team production, and more,
  • Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
  • Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
  • Use reporting tools, product knowledge, and sales strategies to coach performance
  • Partner with support teams to improve call center operations
  • Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
  • Exemplify the top agent performance when selling individual insurance policies to consumers

Skills and Experience:

  • 2+ years of sales management or sales leadership experience
  • Bachelor's Degree or equivalent experience required
  • Excellent problem solving and communication skills
  • Outstanding customer focus, sales skills and telephone etiquette
  • Able to work well within a team, while developing and motivating staff
  • Confident, with a keen eye for business
  • Ability to set, satisfy, and exceed targets
  • Able and available to work nights, weekends, and extended hours if needed

Benefits and Perks

  • Performance based incentives
  • Paid time off
  • 401k program with company match
  • Employee Stock Purchasing Program
  • Medical, dental, vision, and life insurance benefits
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Charitable events
  • Birthday & Anniversary Recognition
  • Work From Home Stipend
  • GoHealth is an Equal Opportunity Employer

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