Global NOC Analyst II

JOB DESCRIPTION

Why GMF Technology?

Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Irving, TX or Arlington (AOC1), TX office.
Please note: We are unable to provide any type of sponsorship for this position currently.

RESPONSIBILITIES

As a Global NOC Analyst II, you'll help keep our global network secure and running at peak performance. Staying current on compliance and regulatory standards through training is essential. We're looking for a tech-savvy, detail-oriented problem solver with strong planning skills and excellent communication. If you bring energy, solutions, and a drive to succeed, this is the role for you!

• Collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed and escalates complex or consequential issues to management
• Must have high attention to detail, be well organized and be a self-starter with the ability to resolve most conflicts and issues intuitively

• General working knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, Command line and DNS
• Good knowledge of WAN security and design
• Knowledge of Tidal Workload Scheduler or similar automated batch scheduling software
• Working knowledge of Splunk Cloud, Splunk IT Service Intelligence
• Support-level knowledge of the Windows desktop Operating Systems
• Basic knowledge of operating systems, applications and associated hardware (e.g., Windows Desktop OSs, Windows Server OSs, OS/400, UNIX/Linux)
• Understanding of enterprise computer hardware/software and information systems
• Understanding of network monitoring concepts (e.g., TCP/IP, Subnetting, Routing, DHCP, DNS, Active Directory, etc.)
• Prior experience working with HP OMi, SolarWinds Orion (suite), HP NNMi, HP Site Scope, Spunk etc. is a plus
• Understanding of SNMP, NetFlow, and Terminal emulation applications preferred
• Ability to evaluate problems and issues quickly, and to make recommendations for courses of action
• Ability to make independent decisions and use sound judgment in relation to the management of team members
• Advanced ability to analyze problems, correlate data from multiple sources and communicate pertinent information to the appropriate support teams

• 3-5 years of experience in computer/customer support role Req
• 2-3 years NOC experience Req
• High School Diploma or equivalent desired
• Associate's or Bachelor's Degree in related field or equivalent work experience preferred

• Availability to work 4 days/week (fixed schedule), 10 hours/day (40 hours/week)
• Some after-hours work may be required

• Certifications from Microsoft, Cisco, ITIL, HP, and/or SolarWinds (SCP) preferred