UX Researcher

 
At Glossier we are committed to building innovative digital products that our users love. As a UX Researcher, you will join a team focused on building delightful, innovative and user-centric e-commerce experiences, and fostering the most welcoming community around beauty. 
 
You are highly empathetic and care deeply about uncovering and solving user problems in new and interesting ways. You are constantly looking for ways to marry qualitative research with quantitative insights and data. You’re equally motivated by gathering detailed insights through rigorous user testing as you are sharing high level insights with the broader team that can help inform Glossier’s product vision.
 

During your first month you’ll

  • Connect with an onboarding buddy, who will help you settle in by introducing you to team members throughout Glossier
  • Get introduced to Glossier’s brand, culture, values, and existing research, design and development workflows
  • Join a team of engineers, product managers and designers as a dedicated researcher and work together to solve a specific user problem while creating new, delightful experiences
  • Jump right in and take ownership over a research project with clearly defined goals

During your first year you’ll

  • Refine UX Research workflows with Product Designers and other squad members
  • Conduct usability research both online and in the field
  • Inform design decisions and new feature development with user research and testing
  • Make use of our entire research toolkit for qualitative and quantitative insights including surveys, focus groups, user videos, user interviews, concept studies and more 
  • Develop a deep understanding of our customers’ motivations and contribute to a repository of research-based knowledge 
  • Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops
  • Present research findings to the broader team to facilitate user-centric thinking throughout the organization
  • Act as an advocate for the user throughout project lifecycles
  • Manage your own timelines and priorities and collaboratively meet tight deadlines in an agile environment

You

  • Have a reputation for being inclusive, innovative, clever, fun, and thoughtful :)
  • Are motivated by working in a fast-growing, dynamic, and iterative environment
  • Have 2+ years of experience as a UX Researcher
  • Bring experience conducting usability studies, moderating sessions and communicating insights
  • Earned a university degree in Human Factors, HCI, Design, Cognitive Science, Psychology, Linguistics, Communications/Marketing, Anthropology, Interaction Design or a related field — advanced degree is a plus
  • Have the ability to work in a fast-paced, high-productivity environment with tight deadlines 
  • Have a passion for thoughtful and creative design

About Glossier

Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.
 
Glossier’s Technology team works from our NYC and Montreal offices. We’re sold on the Internet, and have retail stores in NYC and L.A. Glossier ships to the US, Puerto, Rico, Canada, and UK, and thinks you look nice today.
 
 

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.


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