Windows Support Consultant

Basic qualifications:

GSK Employees are known to Work Across Boundaries, by working within a multicultural and multifunctional team; always oriented to Inspire those around by not only Driving Performance but also creating a healthy and inclusive environment. We are known to have a positive mindset and always Live by Our Values.

Being a GSK employee allows you to challenge and to change by not only improving the way we do business, but also impacting the way we Develop our own Capability and Talent.

As a member of this team YOU can be responsible for the global support of GHO server infrastructure. Participate in the technical design and implementation strategies for Operational Monitoring and Systems Management, ensuring alignment to GHO and GSK IT Technical Architecture.

This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:

Provide 3rd level support for GSK and outsourced server and administrators. Investigate, resolve and eliminate root cause for complex infrastructure problems.

Ensure 3rd party vendors (including offshore) are aware of and comply with GSK IT and GHO technical standards and architectural policies

Works at Project/Business Unit Level with strong IT Connections.

Typically engaged for department and multiple Tier2/3 projects depending on importance.

Architectural/Technical: Operate independently or with little guidance to proactively escalate issues, drive resolution as well as contributing to wider technical groups and forums on current issues and future plans.

Project Mgt: Work with PM to develop project plans, adapt/tailor implementation methodology, ensure fit of technical solution meets expected cost benefits. Identify and escalate technical issues to PM.

Lead technical teams in all aspects of infrastructure/system problem analysis/resolution, infrastructure solution analysis/design and selected project technology implementation.

Leadership: Lead systems technical analysis/design and problem resolutions making necessary trade off after due consideration.

Create and maintain technical documentation.

We are looking for people/professionals with these characteristics to achieve our goals:

Experience of working closely with BP, GRC and other EIS organisations and groups on implications of infrastructure design and operational decisions

Postgraduate education (or equivalent experience without degree), min 8+ years technical experience and expert knowledge of systems engineering.

Minimum of 6 years experience as a Windows and Virtualisation system manager or administrator

Extensive experience of GSK Server, Storage and Data Center Operational Capabilities and Technical Functionality standards and selects those appropriate to meet objectives.

Skilled at technical problem solving, communication to differing stakeholders, extensive interpersonal skills with recognised expertise beyond IT Hosting Services.

Embraces challenges and fosters opportunities for creativity.

Deep understanding of GSK Server, Storage and Data Center Technology Standards and Architecture with the ability to spot innovative ways to leverage or enhance technology to add value to GSK.

Preferred qualifications:

Preferred qualifications:

  • ITIL Foundation Certification (or equivalent knowledge and experience)
  • Experience working within a large (2000+) server and storage infrastructure.
  • Experience working within a highly regulated environment.
  • Project Management experiences a plus.


We are a science-led global healthcare company with a mission: we want to help people to do more, feel better, live longer.

We research and develop a broad range of innovative products, such as vaccines, medicines and consumer healthcare products, including: Sensodyne, Cataflan/ Voltaren , Theraflu / Trimedal, Parodontax, Panadol, Polident and Otrivin.

In over 115 countries, GSK has a deep commitment to improving healthcare by developing innovative new medicines and widening access to them around the world. In over 300 years of history, we invest in innovation to help improve people's lives.

As a GSK employee you will get inspired by making the difference and playing an important role on the benefit of millions of patients and consumer worldwide.

With a commitment, with integrity and respect for people you will work in a sustainable and healthy way, providing positive impacts on the community.

In our inclusive environment, you'll feel valued, motivated and able to realize your full potential.

Through your individual personal and professional development, at GSK you will achieve your career ambitions. You will count with all sorts of development initiatives such as Future Leaders Programmes, Leadership Development Programmes and our commitment to Coaching.

If you feel like this is your next career move, please apply up to 21/08/2017

Find out what life at GSK is really like

Contact information:

You may apply for this position online by selecting the Apply now button.

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