Technical Digital Delivery Manager - Americas

Your Responsibilities:
As our Digital Delivery Manager - Americas you will be accountable for mobilizing and delivering programmes and projects both local market and Global / Regional programmes that can have a significant complexity in Digital, Data, Analytics & Innovation (DDAI) in the US.

You will ensure that all programmes and projects are set up for success and managed through to successful completion. The projects and programmes typically have high complexity and can run concurrently and draw on multiple delivery partners.

The role will also have a responsibility to establish a structure which can execute against the known and expected demand roadmap and directly support the business objectives underpinned by Digital, Data, Analytics and Innovation solutions. In specific,

o On site coordination and deployment of digital projects and business engagement across the following key pillars
o Content and e-commerce
o Analytics Digital Marketing & Media
o Analytics commercial excellence
o Digital Innovation

Main Responsibilities:
o Local Training and Communications in relation to global / Market Tech initiatives
o Liaising with local vendors and execution of local Digital initiatives where relevant
o Consolidate, prioritize, manage, and review portfolio of US initiatives in digital, data, analytics e-commerce, and innovations enabling speed in delivery.
o Collaborate with service teams to ensure that agreed targets are met or exceeded, and participate in cross-service reviews to identify gap areas or areas for improvement.
• Strategy, Stakeholder & Demand Pipeline Management:
o Work with Tech stakeholders to align and partner to deliver new capabilities.
o Work with US Business stakeholders to communicate, engage & align in a Tech-heavy setting.
o Focus on identifying areas for business value generation and opportunities for innovation
o Deliver directly or in conjunction with global teams or create necessary deliverables to meet project approval requirements. Project methodology will prioritise Agile but where regulatory requirements exist may also require traditional Waterfall approaches or a hybrid between the two.
o Remain flexible towards technology approaches to ensure that the best advantage is being taken of new technologies
• Talent Development and Leadership: As a member of the CH Tech Americas DDAI leadership team, contribute to the overall running of team, including the development of talent and capabilities.

Assist in developing strategies and setting direction to enable the team to deliver at optimal levels. Represent the team at governance events with senior stakeholders.

Use experience to bring new ideas and to identify and challenge ineffective practices. Based on the experience this person will at times be called on to guide, mentor and coach the other project and programme managers with the team to ensure optimal performance.

Key Requirements:
• Experience in US Digital, Analytics, Data, eCommerce, and Digital Innovation
• A strong technical foundation to guide the implementation of new and emergent technologies in a complex technology subject area including Digital Marketing, Analytics, e-commerce and Digital innovation
• Track record in successful delivery across multiple markets and regions globally with inter-functional designs and dependencies
• Experience in influencing and negotiating with senior IT and senior business stakeholders

Interested in Joining the Team?

During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.

If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.


Thank you for your interest in this opportunity.

*LI-GSK

Why You?

Basic qualifications:
• Experience in US Digital, Analytics, Data, eCommerce, and Digital Innovation
• Good understanding of US local regulations viz., US Cyber Security laws, ICP etc.,
• Strong business-level proficiency in English
• Good communication skills (written and verbal) with the ability to listen and influence stakeholders at all levels
• Significant experience (Project Delivery) in major global IT organization in Pharmaceutical/Commercial, CPG
• A strong technical foundation to guide the implementation of new and emergent technologies in a complex technology subject area including Digital Marketing, Analytics, e-commerce and Digital innovation
• Excellent relationship management, strong influencing and communication skills with all level of the organization including senior stakeholders
• Has first-hand experience in tracking and reporting progress in a systematic and robust way
• Needs to have managed and conducted escalations to other teams and to senior stakeholders
• Experience in influencing and negotiating with senior IT and senior business stakeholders.
• Excellent leadership and teamwork skills
• Track record in successful IT programme mobilization and project delivery across multiple markets and regions globally with inter-functional designs and dependencies.
• Ability to challenge at all levels of the project and with stakeholders to ensure objectives are met.
• Track record in delivering business impact through process and IT enabled solutions

Preferred qualifications:
• Computer sciences / Data Sciences Degrees combined with an MBA or Business experience

Why GSK?:
GSK has a 150-year legacy of helping to transform the health, lives and futures of millions of people around the world. We're a science-led healthcare company with more than 100,000 people working in 115 countries. Each year we produce around 4 billion packs of medicine, nearly 900 million doses of vaccine and more than 18 billion packs of consumer healthcare products. Our focus of helping people do more, feel better and live longer is at the center of all that we aim to do.

Contact information:
You may apply for this position online by selecting the Apply now button.
If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK HR Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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