Supply Chain Planner

Basic qualifications:

  • University Graduate
  • Relevant practical experience

Preferred qualifications:

  • Supply chain related discipline, logistics, supply management, demand management, operational management
  • Supply Chain Professional Qualification
  • Experience in either or both a Commercial Sales / Marketing / Demand Forecasting / Finance operation, or an end-to-end Supply Chain Planning role in a Pharmaceutical environment
  • Sound understanding of Supply Chain Planning through either usage and/implementation of processes
  • Excellent written and verbal communications skills in English, and preferably fluency in one or more additional languages appropriate to the Cluster/Region covered by the Supply Planning team. This is Region-dependent but may include French, Spanish, Arabic etc
  • Strong planning ability & able to work on own initiative.
  • Excellent interpersonal skills with ability to lead cross functional teams.
  • Highly numerate and good knowledge of supply chain systems and processes. Knowledge of SAP APO (Demand Planning, Supply Network Planning) is an advantage.
  • Proactively seeks opportunities to increase value by raising standards & championing best practices


Job Purpose:

The Supply Manager at grade 8 supports the Regional Supply Managers in assembling a full view of Supply Chain Issue Management and Core Commercial Cycle processes and is responsible for the consultation and communication between LOCs and the Supply Chain Planning/Site Planning teams to ensure a consistent, clear direction on overcoming short-term supply chain issues (e.g. low stocks) and a consistent plan for delivering future supply chain changes.

The Supply Manager is also responsible for the inventory position of the LOCs and the resulting supply replenishment plan with the Sites.

This role will provide connectivity between the Pharma supply chains and the markets served within a Region. The Supply Manager grade 8 will be responsible for one or more therapies (excluding top therapies, i.e. Metabolic, Rare diseases and Immuno inflammation) across all markets within the region

Key Responsibilities:

The Supply Manager is responsible for managing a catalogue of 400-1000 SKUs. Depending on the type of portfolio, the key responsibilities are:

  • Support the Regional Supply Planning Lead to execute the Regional Performance Management (including analysis of stock-out/low-stock and impacts, KPI performance, root-causing and proposed mitigations, etc) and the S&OP process (including preparation and feedback loops to Commercial)
  • Consult/communicate between LOC and the multiple Supply Chain Planning teams (Regional and Site) to highlight any on stock-out/low-stock situations. Contact/escalation for PMs and contact/escalation for SCP to allow a more detailed impact assessment and to support prioritization
  • Consult and communicate between LOC / Demand Forecast Manager / SCP Manager / Regulatory across multiple 'change' processes with regards to timings, forecasts, order dates, and inventory impact

NPI (New Product Introduction)

New Product Sourcing

Product Transfer

Pack Change

Allocations, Rationing

  • Provide a regional response and co-ordination to special processes including Product Recall, Transfers, Divestment, and Discontinuation
  • Be responsible for the execution of the agreed standard supply chain management processes in alignment with the agreed planning calendar
  • Drive SCIM resolution through performance management, highlighting and resolving any supply issue at SCIM Level 1 and keeping Commercial stakeholders informed of status and progress. Escalate any unresolved issue to Supply Chain Lead for resolution at SCIM (Supply Chain Issue Management) Level 2 & 3
  • Be accountable for DRP parameters (Distribution Requirements Planning) including safety stock, lead time and MOQs (Minimum Order Quantity) to ensure proper production planning and inventory management are in place
  • Be ambassador for change management and continuous improvement across the Supply Chain to drive collaboration and partnership

The Supply Manager will apply and use their knowledge to achieve the following based on the portfolio they will be managing:

  • Consolidate performance data on Inventory and KPIs across the multiple Supply Chains that are relevant to the Region
  • Tracking carefully and making visible plans for New Products, Discontinuations, Divestment etc for benefit of all involved parties
  • Support the implementation of pack changes by determining the strategy for the phase in/phase out of packs to ensure continuity of supply and minimize the cost of write offs
  • Providing first-cut assessment of the supply response to market and other events, such as regulatory timings
  • Share their market/cluster supply chain knowledge and insights back across multiple Therapies to the respective SCP Managers
  • Support the Regional Supply Chain Planning Lead in meeting the Supply Chain Issue Management process deadlines with appropriate data inputs and assisting in follow-up actions
  • Representing the Supply Chain(s) with the LOCs within the scope of supported, customer-facing processes (i.e. not design of network, inventory policy, capacity decisions etc)
  • Responsible for the execution of the agreed standard supply chain management processes in alignment with the agreed planning calendar.
  • Effectively communicate planned requirements with supply sites and proactively prevent issues from occurring. Work to resolve any supply imbalances should they arise.
  • Develop and manage effective relationships with supply sites, MMW staff, market contacts (General Manager, Finance Lead, Sales & Marketing), QA, regulatory affairs and supply chain compliance staff.
  • Work with GMS, Commercial and Regulatory to ensure that adequate inventory is available to support the on time launch and post launch sales of New Products.
  • Support the LOCs in the preparation of tenders and third party contracts to ensure they take into account the supply chain constraints/opportunities that will improve the chances of securing the bid and minimize the impact of penalties.
  • Work with the LOCs to determine what opportunities exist for minimizing the write off of stock that is approaching its expiry date.
  • Operate in accordance with each supply site's Customer Service Agreement, Technical Terms of Supply and Supply Chain Hub Standard Operating Procedures
  • Agree continuous improve initiatives with the Supply Chain Lead and execute these plans across the markets for which the Supply Chain Manager is responsible.
  • Provide a timely response to any enquiries from the Customer Service Teams and actively support any 'Available to Promise' processes that are in place with the LOC
  • Provide training to staff within the markets in the use of supply chain management processes relevant to their role

The Supply Manager will need to assess a range of quantitative and qualitative inputs to understand the current demand and supply plans and to thereby facilitate the discussion with the LOC on issues that arise in that plan (e.g. low stocks) and to tailor proposals for new plans for new products, pack changes etc.

Need to investigate and identify the sources of complex problems or opportunities that arise across the market cluster, and identifying the most appropriate owner/resolving party.

The Supply Manager grade 7 will be focusing on one or more therapies (mainly well defined and less volatile ones) across several markets within the region

As part of the Regional Supply Chain Planning team interact on the following areas:

  • Supply Chain Planning Manager
  • Local Operating Company (Product Managers, Finance, Regulatory etc)
  • Move Product – longer term recommendations
  • Regional Supply Planning Head and reports
  • Regional Demand Forecasting Managers
  • Site Planning Teams
  • Regional CS&L Managers

The Supply Manager will also need to represent the Supply Chain in the eyes of the customer (the LOC) and show a high degree of knowledge and professionalism as the 'supplier' to that customer.

The Supply Manager will support and sometimes represent the Regional Supply Chain Planning Lead at Performance meetings, alongside senior commercial and supply chain managers/Leads.

The Supply Manager is responsible for managing a catalogue of 400-1000 SKUs. Depending on the type of portfolio, the level of impact that this role requires is:

  • As the Supply Manager is directed towards the communication and feedback on short-term issues in the current plan (which might affect current sales) and the accurate capture of inputs for future plans (NPIs, Pack Changes etc) this role can have an impact limited to the therapies, both positive and negative, on customer service, inventory and sales growth
  • The Supply Manager must have a solid, structured approach to manage multiple markets/therapies(excluding top therapies, e.g. Metabolic, Rare diseases, Immuno inflammation etc )/supply chain inputs in parallel, and have a strong relationship with Commercial peers
  • As the Supply Manager is responsible for the inventory position of the LOCs and for product availability to patients and consumer whilst optimizing working capital and cost, this role will be expected to work effectively with their colleagues within the Regional Supply & Demand Hub and other Regional Supply Chain Teams, Warehouse and Distribution, Product Centres of Excellence, LOCs, QA, Trading Services, SS & CoE for supply & demand and SS for import /export

Contact information:

You may apply for this position online by selecting the Apply now button.

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