Subject Matter Expert (SME) - Planner

Basic qualifications:

Preferred qualifications:


Subject Matter Expert (SME) - Planner

GlaxoSmithKline (GSK) is one of the world's leading research-based pharmaceutical and consumer healthcare companies and is committed to improve the quality of human life by enabling people to do more, feel better and live longer.

In Malaysia, GSK has established a strong presence for over 50 years and is home to our operations in the area of pharmaceuticals, consumer healthcare, manufacturing, and Business Services Centre. GSK employs over 1000 staff in Malaysia.

GSK is an exciting, rewarding and dynamic place to work. We thrive to be different from the conventional corporate ways of working. We pride ourselves on exemplary leadership and sense of community, and we offer a great platform for your personal and career development.

GSK Global Manufacturing & Supply

GSK's Global Manufacturing & Supply (GMS) plant produces leading consumer brands, services 13 global markets including Australia and New Zealand and is a leader in Good Manufacturing Practice and 'Premise/Factory of Choice" for industrial excellence in the region.

Job Purpose

We are currently recruiting for a Subject Matter Expert (SME) – Planner to join our MERPS Project Team. This role will mainly be responsible to provide expert business process capability on the M-ERP program. The holder of the role will be a functional expert, implement global standards and ways of working for specific level 2 M-ERP related processes, such as plant maintenance, warehousing, planning, finance, logistics, Quality (Operational, Services, Lab) procurement or production operations.

Key Responsibilities

  • Provide expert advice and support to the central SMEs providing expert level detailed knowledge of specific sub processes at site. The role is responsible for implementing the new M-ERP solution into the SME's area of expertise at site.
  • Support to the workshops. Implement standard processes for site operations and functions for the specific subject areas enabling deployment and evolution of a single M-ERP way of working.
  • Integrated into end-to-end standard process flows: ensuring all processes are aligned both at site and with global template.
  • Alignment to all relevant policies, procedures and regulatory standards related with M-ERP deployment
  • Ensure the adoption of the simplified, standardised M-ERP solution, minimizing customisation and maximising the adoption of embedded standard SAP good-practices
  • Support Core in the alignment of the new business processes to shared services used by the site.
  • Manage stake holders as per the stake holder management plan.
  • Ensure the site change projects are delivered on time.
  • Responsible for all aspects of go live activities for their areas of expertise.
  • Deliver and organize training in their area of expertise to support M-ERP go live.
  • Provide communications to relevant stakeholders as per stake holder management plan.
  • Work with the Business and Data Subject Matter Experts to define the data quality metrics & parameters for the relevant data elements
  • Work with the Business, Global Process Owners and Data Subject Matter Experts to define the data maintenance metrics to drive process improvement and control
  • Preparation of STPs, A3's, Business Requirements and Change Requests driven by on-going Data Quality and Maintenance and Governance Process requirements of the business
  • Control, Monitor and Report on the Quality of data elements critical to the success of the M-ERPS solution
  • Identify and create communication relevant to the individual audiences for Data Metrics and KPIs (Reports, Dashboards, Presentations)
  • Continued input into the refinement of the scope, processes and tools necessary for Data Quality management
  • Produce new and maintain existing Operating Procedures and Training Materials related to Data Quality and Maintenance
  • Generate Management Reporting on achievement of data quality and maintenance targets, trends and KPI's
  • Monitor and drive quality improvement processes in data governance organisation and the business
  • Manage the Data Issue Resolution and Escalation Processes
  • Review and challenge of localization data requirements (legal / fiscal)
  • Provider cover for Data Team maintenance activities when required
  • If key data elements are not correctly identified and controlled, reports will not produce an accurate representation of GSK's performance leading to incorrect decisions on the part of management. Early detection and resolution of Data Quality issues will prevent process failures thus avoiding a costlier and time consuming reactive situation

Key Requirements

  • Bachelor's Degree in Supply Chain Management, Data Management or equivalent.
  • Business Analyst background and be able to Identify failure points and inefficient process steps.
  • Understand the impact and dependencies between data maintenance process
  • Proven experience of working in a data quality and process management environment.
  • Experience of quality monitoring a major ERP system, preferably SAP.
  • Experience of SAP BW, SAP Data Services, SAP Data Insight/Information Steward in addition to SAP ECC6.0.
  • Good written English, presentation and reporting writing skills as well as ability to confidently communicate across many levels of the organization

Contact information:

You may apply for this position online by selecting the Apply now button.

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