P2P Master Data Process Director
- University degree/qualified accountant
- Extensive experience in developing and executing standard processes globally across an organisation
- Significant internal and external experience of requisition to pay, specifically P2P Master Data process level
- Extensive successful experience in strategy and business case development
- A proven track record in driving significant global change and successfully implementing large scale transformation
- Experience of achieving results through others
- Significant and relevant industry knowledge of current and emerging requisition-to-pay technology, including detailed working subject matter expertise in P2P Master Data process technology
- Ability to use lean sigma techniques and principles
- Proven ability to effectively communicate and partner with senior management (e.g. CET, SVPs, VPs and Directors in Finance, Procurement, IT and the business)
- Proven ability to network internally and externally effectively
- Proven ability to advocate and influence at senior levels
- Proven ability to communicate the technically complex simply
Reporting to the Procurement-to-Pay Global Process Owner (GPO), the P2P Master Data Process Director will direct, manage, drive, and lead the standardisation and transformation aspects of the specific sub-process for the respective Requisition-to-Pay activities across GSK to help achieve our objectives to improve the buying and supplier experience, as well as reduce our GSK cost to serve.
The role will have global remit owning the P2P Master Data Target Operating Model (TOM) and strategy to ensure standardisation of process, policies, procedures and technology (across all related technology systems, e.g. CERPS, M-ERP and non-ERP) focusing on global requirements with clear accountabilities and simplified contact points and hand-offs for all involved. The role will develop policies, procedures and processes that support and encourage compliant requisition-to-pay behaviours and practices enterprise wide across GSK. The role will devise the reporting and monitoring requirements to ensure global standard and consistent KPIs and VOC (Voice of Customer) are in place, tracked and achieved.
The role will also be responsible for delivering cost-to-serve and productivity improvements within the P2P Master Data process activities, working closely with the other Sub-Process Directors within the Requisition-to-Pay and the GPO to ensure end-to-end process connectivity. This will also include working closely with colleagues in Finance Services, the CERPS/M-ERP projects and Procurement to address any productivity issues associated with the deployment of the new platform.
This P2P Master Data Process Director will also be accountable for the delivery of major projects and transformation impacting the relevant sub-process.
This role will have five main accountabilities: diagnosis, design, performance, advocacy and governance, and supporting major projects delivery.
Sub-Process Strategy Review
The P2P Master Data Process Director will continually review and challenge the outcomes of the relevant P2P Master Data process in line with and feed into the end-to-end Global Requisition-to-Pay strategy to improve the buying and supplier experiences, as well as reduce our cost to serve through driving towards a simpler operating model, enabling business growth, and strengthening governance and risk management. The P2P Master Data Process Director will do this by:
Tacking an impartial view and being business/function agnostic ensuring a GSK enterprise mind-set is at the core of all decision making;
Performing internal and external benchmarking of process design and performance;
Interacting as the P2P Master Data Process expert with key process stakeholders, including Finance Services, Procurement, Finance Directors and Business Partners, business leaders, and suppliers to understand current and emerging business demands on the process, as well as usability pain points that may exist;
Working closely with Finance Services, Procurement, Finance Directors and Business Partners, the Risk & Control Team, the Corporate Controller, GSK Audit and Assurance, business leaders, and suppliers to understand the current and emerging risk management demands on the process;
Defining and monitoring user/customer satisfaction with process outcomes;
Understanding of GSK, Global Finance, Procurement, CERPS/M-ERP, Finance Services strategic priorities, and translates these into process improvement or transformation opportunities.
The P2P Master Data Process Director will take the lead on the overall design of the relevant sub-process, feeding into the GPO who has the overall design authority for the end-to-end requisition-to-pay process, whilst ensure all delivery locations converge on a single set of GSK process operating standards.
The P2P Master Data Process Director will have the responsibility to review, validate and design process changes prior to proposals to change any aspect of the process, including IT systems or service delivery activities etc. The Sub-Process Director will work with the business to assess the process impact of business change and bring forward proposals for changes where appropriate. Key accountabilities include:
Maintaining the definition of the P2P Master Data process, documentation of the existing processes and variations across GSK, including RACI and key controls;
Document and/or provide input to relevant P2P Master Data process policies and procedures;
Own the sub-process TOM and Taxonomy development to achieve global process standards with minimal variation for local legal, fiscal or system limitation requirements - Ensuring alignment with other requisition-to-pay sub-processes, as well as other process streams (e.g. R2R, Tax and Stats, etc.);
Reviews and prepares for approval requests to change sub-process design in all service locations (FS and non-FS) and where activities within the P2P Master Data are touched;
The continual identification of opportunities for P2P Master Data process convergence, standardisation and productivity improvement across all GSK service delivery locations and where activities within the sub-process are touched;
Gate keeping, review, prioritise and filter relevant P2P Master Data process ERP business requirements and business changes related to or influencing the P2P Master Data process through a global GPO portfolio review prior to any approval, including FS Portfolio Review Board, TRB approval, IT Demand Review etc.;
Drive standardisation of the P2P Master Data process across ERP templates where possible e.g. CERPS, MERPS and JDE;
Owner of new ERP solutions implemented within the P2P Master Data process - Working with IT partners to make final decisions on global standard applications and technology to support relevant business sub-process;
Support identification of application rationalisation opportunities;
Participating in key business change initiatives as the Voice of the Process;
Supporting (as required) Process/Transformation Boards of key GSK process stakeholders, including P2P SteerCo, P2P Business Advisory Board etc.;
Understands inherent and emerging process risks and ensures that the P2P Master Data process risks are identified, mitigated , controlled and reported appropriately.
The P2P Master Data Process Director should set the global standards for the sub-process performance by setting sub-process based objectives and targets which align and feed into the overall Requisition-to-Pay objectives.
The P2P Master Data Process Director will agree key performance indicators (KPIs) and VOC that will measure the effectiveness and efficiency of the sub-process. KPIs, VOC measure and targets will be set in conjunction with Global Finance, Procurement, and Finance Services aligning to drive outcomes that are required by the customers and users of the sub-process and the GSK enterprise as a whole. Accountabilities include:
Oversight of set of P2P Master Data process KPIs and VOC to ensure strategy/changes are focused on the right areas to deliver the benefits enterprise wide;
With the business, Finance Services, Finance and Procurement stakeholders to determine customer needs and translates into performance requirements, identifies key performance indicators, VOC and sets targets for sub-process;
Monitor the performance of the P2P Master Data process - works to understand any sub-process issue root causes, identify improvement opportunities, and costs/benefits of implementing;
Understands overall cost to GSK of the P2P Master Data process, identifies key drivers, measures and sets targets;
Sponsor projects or initiatives to improve the P2P Master Data process, monitoring progress and ensures delivery;
Point of escalation for business, customers and SLOs where service performance affected by major process design issues requiring the P2P Master Data Process Directors action.
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